Technical Account Manager(Remote, US)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Position Overview

Location Type: Remote
Employment Type: Full Time
Company: Level AI (Founded in 2019, Series C startup headquartered in Mountain View, California)

Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth.

Key Responsibilities

Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.

Requirements & Skills

Experience: 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS environment.
Technical Understanding: Strong understanding of AI, NLP, and cloud-based SaaS solutions.
Communication Skills: Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences.
Troubleshooting: Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.
Account Management: Experience managing enterprise customer accounts and driving adoption of technical solutions.
Character Attributes: Impeccable character attributes including drive, curiosity, problem-solving, and teamwork.

Application Instructions

(No specific application instructions provided in the job description.)

Skills

NLP

Cloud-based SaaS solutions

Customer Success

Account Management

Troubleshooting

Communication

Relationship Building

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Remote Work Options

Parental Leave

401(k) Retirement Plan

Risks

Emerging competition from other AI platforms threatens Level AI's market share.

Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.

Data privacy regulations may impact operations, especially with new monitoring features.

Differentiation

Level AI integrates human and machine intelligence for enhanced customer experience.

The company eliminates data silos, improving decision-making and customer interactions.

Level AI's subscription model offers steady revenue and customer retention.

Upsides

Increased demand for AI-driven customer service solutions boosts Level AI's market potential.

Growing interest in real-time conversational intelligence tools enhances call center performance.

Rising adoption of generative AI technologies automates tasks and personalizes interactions.

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