NetSuite Administrator
RockbotSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full Time
- Company: Level AI (Founded in 2019, Series C startup headquartered in Mountain View, California)
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth.
Key Responsibilities
- Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
- Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
- Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
- Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
- Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
- Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.
Requirements & Skills
- Experience: 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS environment.
- Technical Understanding: Strong understanding of AI, NLP, and cloud-based SaaS solutions.
- Communication Skills: Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences.
- Troubleshooting: Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.
- Account Management: Experience managing enterprise customer accounts and driving adoption of technical solutions.
- Character Attributes: Impeccable character attributes including drive, curiosity, problem-solving, and teamwork.
Application Instructions
- (No specific application instructions provided in the job description.)
Skills
AI
NLP
Cloud-based SaaS solutions
Customer Success
Account Management
Troubleshooting
Communication
Relationship Building
Level AI
Enhances customer experience through intelligent automation
About Level AI
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Mountain View, CaliforniaHeadquarters
2018Year Founded
$72.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees