Senior Technical Account Manager, Public Sector and Military
Collaborative RoboticsSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess five (5) years of experience with IT customer account management, IT managed services, or IT project management, preferably in a Managed Services organization. Previous experience effectively working in large remotely based teams and managing multiple complex projects simultaneously is required, along with the ability to assimilate information quickly, think on your feet, and manage multiple priorities effectively. Exceptional communication skills are also necessary.
Responsibilities
As a Senior Technical Account Manager, you will manage, support, and service assigned sets of accounts with a focus on customer retention, providing daily customer support interactions with Managed Services Engineers and Consultants. You will be responsible for Service Delivery to ensure service levels are met or exceeded, resolving issues effectively, identifying customer service opportunities, and managing the work of the customer’s technical resources. This role involves serving as a stable escalation point for support requests, coordinating with Account Executives and Managing Architects, responding to customer technical issues, managing annual renewals, providing proof of value, and producing monthly reports. Additionally, you will manage hourly ad hoc (OLC) contract work as a project manager and oversee Microsoft FastTrack engagements.
Skills
IT customer account management
IT managed services
IT project management
Remote team collaboration
Customer support
Service delivery
Communication
Collaboration
Planet Technologies
Microsoft consulting and training services provider
About Planet Technologies
Planet Technologies specializes in providing Microsoft consulting services to both public sector and commercial organizations. Their team of experts supports a variety of Microsoft products, including Office 365, CRM, SharePoint, System Center, SQL, and Windows operating systems. They focus on understanding the specific business missions of their clients and integrating technology into long-term strategic plans. This company stands out from competitors due to its exclusive focus on Microsoft technologies and its strong partnership with Microsoft, which is reflected in their numerous certifications and a highly skilled team of over 150 Microsoft consultants. The goal of Planet Technologies is to enhance productivity for their clients by ensuring that their staff is well-trained and effectively utilizing their Microsoft Enterprise Agreement investments.
Key Metrics
Germantown, MarylandHeadquarters
1997Year Founded
VENTURE_UNKNOWNCompany Stage
Enterprise Software, EducationIndustries
201-500Employees