Sr Services Executive-State and Local

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, IT ServicesIndustries

Requirements

Candidates must have 7+ years of experience selling professional services or solutions in the software industry, specifically within the Federal space. Consultative sales experience is required, along with the ability to build and collaborate on strong relationships within internal and external ecosystems. Excellent communication and analytical skills are essential, as is a thorough understanding of cloud application technology and trends.

Responsibilities

The Services Executive is responsible for managing opportunities for Expert Services and Success Services within designated strategic accounts, in coordination with license sales teams and partners. This role involves ensuring high levels of customer satisfaction, scoping proposals for successful project delivery, and driving the rollout and deployment of licensed ServiceNow products. The Services Executive will also focus on structuring proposals for predictable revenue recognition, identifying new business opportunities, and driving client references. Key duties include leading engagement negotiations, positioning services appropriately, developing deployment plans, and supporting project mobilization and transition to the Delivery organization. Additionally, the role involves developing business development plans for accounts with low satisfaction or usage, ensuring contracts maximize chances of successful delivery, and driving client references. The Services Executive is expected to exceed services sales quotas.

Skills

Sales

Account Management

Negotiation

Project Delivery

Customer Satisfaction

Cloud Computing

ServiceNow Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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