Sr. Sales Engineer, Enterprise - US West at Pendo

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

5+ years in a customer facing role selling to large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience
Experience / familiarity working on teams using the MEDDICC (or similar) framework
Hands-on experience working with/troubleshooting web (HTML, CSS, Javascript, REST APIs) or mobile technologies either in a customer-focused role or as a developer
Excellent presentation and product demonstration skills adaptable to both executives and technical buyers
Willingness to travel
Bachelor’s degree in a related field
Proven track record of selling technical solutions to both executive and technical buyers in large enterprises
Strong technical and business acumen, with ability to manage deals involving multiple stakeholders

Responsibilities

Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics
Craft and deliver sales presentations & demonstrations that show how Pendo can uniquely addresses a customers’ needs and deliver value
Scope and execute proof of concept evaluations - gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and trainings
Address prospects technical questions on Pendo’s technology, installation, security and data privacy
Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success
Collaborate cross functionally with product, engineering, customer success and others to gather customer feedback and escalate deal-blocking issues
Respond to RFI/RFP/Security documentation requests

Skills

Sales Engineering

Technical Sales

Proof of Concept

Product Demonstrations

Customer Discovery

Software Analytics

Technical Presentations

Security

Data Privacy

Stakeholder Management

Enterprise Sales

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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