Sr. Product Support Tech Advisor at IQVIA

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Solid technical background and experience
Fine-tuned analytical skills and/or programming experience
Relational database experience
Strong PC-based troubleshooting skills
System deployment/implementation expertise
Excellent documentation, presentation, analytical and multitasking skills, including conference call etiquette
ITIL v3 Foundation certified with good knowledge of Event, Incident, Change, Problem and Configuration Management
Committed to Process Improvements and Operational Delivery by working with the Management
Inquisitiveness and strong desire to learn about the tools, technologies and procedures
Personable, non-political and non-confrontational in approach
Team oriented, adaptable, dependable, and strong work ethics
Ability to communicate efficiently to help keep all team members informed
Ability to work in a fast paced environment
Willing to work outside of the business hours based on operational requirements
Basic understanding of DevOps model
Influential leadership and Customer Focus
Adherence to IQVIA values, process and procedures
Managing Salesforce security including roles, profiles, sharing rules, workflows and groups
Maintaining and customizing Sales Cloud and Service Cloud applications
Building custom reports, dashboards, and workflows
Managing operational requests and reporting including customer analysis and individual views, and troubleshoot issues
Developing and maintaining SFDC Visual Force pages, Apex classes, triggers & lightning components
Working with Tools like Data Loader, Eclipse, AJAX tool kit, Copado, OwnBackup
Troubleshooting production issues and working with the users and technical team to resolve in a timely manner
Daily administration and support of SFDC including but not limited to managing multiple user management setup, profiles and roles, customization of objects, fields, record types, page layouts, workflow rules and validations
Contribute to the establishment of a cloud based applications strategic roadmap and translating the roadmap into specific goals and objectives
Experience in managing user roles, profiles, security, workflows, processes, interfaces and process flows
Providing support on Salesforce.com support requests
Experience in Sales and Service Cloud
Technical documentation related to process and products used for training
Experience in database

Responsibilities

Provide support for internal and external end users of Salesforce platform and application problems
Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems
Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups
Coordinate validation activities related to the deployment of business applications
Produce and assist training and communication programs
Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups
Support vendor contracts to established service level agreements
Maintain knowledge of the IT industry, analyse the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business

Skills

Salesforce

Relational Database

ITIL v3

Troubleshooting

System Deployment

Incident Management

Change Management

Problem Management

Configuration Management

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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