Sr. Network Engineering - Unified Communications (REMOTE)

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience, with 3 to 6 years of general network engineering experience and 4 to 6 months of experience coordinating the work of others. Familiarity with Cisco Collaboration, Microsoft Teams Voice, and NICE Contact Center is preferred, along with a strong understanding of telecom technology trends, external regulations, and industry best practices.

Responsibilities

The Sr. Network Engineer will design integrated telecommunications and unified communications (UC) systems, lead modernization initiatives like SIP/VOIP migrations and UCaaS/CCaaS solutions, and recommend optimizations for performance, quality, and reliability. They will also test telecom performance, diagnose and correct voice quality issues, design and manage enterprise phone systems, SIP trunking, Cisco UCCX, and NICE Contact Center platforms, and provide third-line escalation support. Responsibilities include collaborating with carriers and vendors, producing concepts and prototypes for UC solutions, implementing and testing telecom security measures, collecting functional requirements, and translating business needs into technical requirements. Additionally, the role involves developing personal and junior team member capabilities through training and coaching, and maintaining professional accreditation.

Skills

Network Engineering

Unified Communications (UC)

Telecommunications

SIP

VOIP

UCaaS

CCaaS

Call Routing

Voice Quality

Latency

Failover

Cisco UCCX

NICE Contact Center

Automation

Enterprise Architecture

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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