A/V Engineer (Remote)

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Candidates must have a minimum of 5 years of experience supporting enterprise customers in AV engineering and implementation. Demonstrated ability to work collaboratively with members of multiple teams across different world regions is required, along with proficiency in troubleshooting and maintaining AV hardware such as displays, microphones, speakers, and control systems. Experience with video conferencing platforms like Zoom, Teams, and Webex, including account administration and user support, is necessary. Knowledge of AV signal distribution methods and protocols including HDMI, HDBaseT, Dante, and NDI is also required. The ability to read and interpret AV system documentation, signal flow diagrams, and rack elevations, coupled with experience managing support cases with AV vendors, is essential. Strong written and verbal communication skills for technical documentation and end-user support are mandatory, and fluency in English, both written and spoken, is required.

Responsibilities

The AV Engineer will maintain and operate collaboration spaces, conference room technology, and video collaboration platforms, adhering to CrowdStrike's reference AV architecture. They will monitor AV infrastructure and traffic, identifying and documenting problem areas, and recommending improvements for infrastructure and performance. Responsibilities include creating and updating AV knowledge-based documentation and operating procedures, managing AV service vendors and partners for issue resolution and system maintenance, and preparing clear plans for scheduled AV system maintenance. The engineer will also support the Service Desk and on-site teams for Executive Briefing Centers by providing technical expertise and remote support for AV-related issues, and provide regular status updates on operational metrics and maintenance activities. They will troubleshoot and resolve AV system issues across various platforms and hardware configurations, support the strategic roadmap for AV with operational insights and improvement recommendations, and report regularly to the product owner on project status to ensure timely delivery. Additionally, they will provide subject matter expertise to functional project teams and participate in cross-team major initiatives.

Skills

AV infrastructure

Network engineering

VoIP

Collaboration spaces

Conference room technology

Video collaboration platforms

Slack

Google Meet

Zoom

AV architecture

Cybersecurity

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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