A/V Engineer (Remote)

About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are also a mission-driven company that cultivates a culture giving every CrowdStriker the flexibility and autonomy to own their careers. We are always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, our community, and each other. The future of cybersecurity starts with you.

About the Role

CrowdStrike Information Technology is looking for an AV Engineer to join the IT Network Engineering team. This team plays a critical role in building network, VoIP, and AV infrastructure that supports all CrowdStrike teams. The person in this position will play a key role in building and supporting AV infrastructure at scale in a collaborative environment. The successful candidate will also create engineering documentation in alignment with industry best practices, serve as a member of functional project teams, and participate in cross-team major initiatives. This is an opportunity to work in a dynamic, robust, fast-paced, and challenging environment. Candidates should be interested in expanding their breadth of knowledge, continually learning new technologies and processes, and solving difficult problems by thinking quickly and developing innovative solutions.

What You’ll Do

• Maintain and operate collaboration spaces, conference room technology, and video collaboration platforms (Slack, Google Meet, Zoom) according to CrowdStrike reference AV architecture.
• Monitor AV infrastructure and traffic; identify and document problem areas and recommend infrastructure and performance improvements based on current and projected enterprise environment.
• Create and update AV knowledge-based documentation, including AV operating procedures.
• Manage and coordinate with AV service vendors and partners to ensure timely resolution of issues and maintenance of systems.
• Prepare clear written plans and execute scheduled AV system maintenance to meet stated objectives within designated maintenance windows.
• Support the Service Desk and on-site teams for Executive Briefing Centers (EBC) by providing technical expertise and remote support for AV-related issues.
• Provide regular status updates on operational metrics and ongoing maintenance activities.
• Troubleshoot and resolve AV system issues across various platforms and hardware configurations.
• Support the strategic roadmap for AV by providing operational insights and improvement recommendations.
• Report regularly to the product owner on the status of projects to ensure timely delivery.
• Provide subject matter expertise to functional project teams and participate in cross-team major initiatives.

What You’ll Need

• Minimum 5+ years of experience supporting enterprise customers in AV engineering/implementation.
• Demonstrated ability to work collaboratively with members of multiple teams in multiple world regions.
• Demonstrated proficiency troubleshooting and maintaining AV hardware, including displays, microphones, speakers, and control systems.
• Experience with video conferencing platforms (Zoom, Teams, Webex), including account administration and user support.
• Knowledge of AV signal distribution methods and protocols (HDMI, HDBaseT, Dante, NDI).
• Ability to read and interpret AV system documentation, signal flow diagrams, and rack elevations.
• Experience managing support cases with AV vendors.
• Strong written and verbal communication skills for technical documentation and end-user support.
• Must speak fluent English and communicate clearly in written English.