Sr Manager, Solutions Engineer

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Role Overview

As a Senior Manager of Solutions Engineering, you will report to the Director of Solutions Engineering and support a team of exceptional individuals who are passionate about working with our customers to find solutions that meet their needs. An ideal candidate would foster, enable, and share their curiosity. We’re looking for an experienced leader to work closely with our Solutions Engineering team to build out the next chapter of the customer journey through solutions engineering.

Location Type: Remote Employment Type: FullTime

This is a remote opportunity within Canada and the US.

What we're looking for

• Experience:
  • 8+ years of experience working in the SaaS industry in a similar capacity.
  • 2+ years of experience leading a team of highly technical individual contributors in Solutions Engineering.
  • History in sales leadership as a bonus.
• Process & Strategy:
  • Experience working under MEDDPICC and developing successful Solutions processes within the framework.
  • Experience in a wide range of business needs and requirements as well as a deep understanding of what customers are looking for and require in security software.
• Skills:
  • Excellent organizational skills to manage a team that not only works complex customer engagements but also high impact projects for technical documentation and learning.
  • Excellent interpersonal skills with the demonstrated ability to work cross-functionally to nurture effective relationships with the other teams within Go-to-Market and the rest of 1Password.
  • Proven experience fostering and maintaining a healthy and supportive environment for their team in which everyone is supported, encouraged, and meaningfully challenged to do great work.

What you can expect

• Strategic Planning & Vision:
  • Partner with your direct leader and other leaders within Go-to-Market to plan and implement the long-term vision for supporting our customers through the solutions engineering journey.
• Process Improvement:
  • Collaborate within the Solutions teams and their leaders to refine and improve our engagement and escalation processes for the teams we support.
  • Analyze call volume and patterns, with a focus on optimization, and report on the progress of OKRs and other team metrics to senior management.
  • Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality.
• Team Leadership & Development:
  • Lead the creation of a scalable multi-market model across countries, aligning processes to meet diverse customer needs in security software.
  • Work with our HR and talent teams to continue to grow the team.
  • Contribute to highly effective onboarding and development processes for current and future team members.
  • In addition to the segment leaders you’ll manage a small group of ICs focused on strategic accounts and partners.
• Cross-Functional Collaboration:
  • Work with our Partnerships team to support our Channel Partner Program.
  • Collaborate with our Product, Marketing, and CX teams to manage cross-functional projects, feature releases, and more to allow our front line managers to more effectively focus on coaching their respective teams.