Senior Architect - Client Service
3cloudSalary not specified
Full Time
Senior (5 to 8 years)
Sr. Coordinator, Commercial Client Operations at Capital One
Muntinlupa, National Capital Region, Philippines
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- College level or any equivalent work experience
- At least 1 year customer service experience or any equivalent work experience
- Problem solving skills in recommending solutions to address customer needs and expectations
- Communication skills in delivering appropriate, direct, and straightforward information
- Appropriately tailors written and verbal communications
- Strong understanding of de-escalation techniques and the end-to-end process of servicing
Responsibilities
- Effectively navigate back office systems to review/research incoming client requests through email or phone call, provide resolution to the client request and communicate resolution
- Maintain service levels while completing research and client requests
- Identify, analyze and provide proactive feedback to management regarding trends and areas of opportunity for process improvement, including process improvement and flags potential risks in accordance with company and regulatory standards, policies, practices
- Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
- Work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients when complaints, problems and/or issues arise
- Demonstrate critical thinking, strong problem solving and decision making
- Exhibit strong verbal and written communication
- Collaborate within and across teams and organizations to analyze and resolve client issues
- Ensure the highest standards of service delivery to clients
- May be assigned other job-related duties from time to time
Skills
Customer Service
Account Management
Process Improvement
Problem Solving
Critical Thinking
Verbal Communication
Written Communication
Team Collaboration
Regulatory Compliance
Back Office Systems
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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