Sr. Coordinator, Commercial Client Operations at Capital One

Muntinlupa, National Capital Region, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

College level or any equivalent work experience
At least 1 year customer service experience or any equivalent work experience
Problem solving skills in recommending solutions to address customer needs and expectations
Communication skills in delivering appropriate, direct, and straightforward information
Appropriately tailors written and verbal communications
Strong understanding of de-escalation techniques and the end-to-end process of servicing

Responsibilities

Effectively navigate back office systems to review/research incoming client requests through email or phone call, provide resolution to the client request and communicate resolution
Maintain service levels while completing research and client requests
Identify, analyze and provide proactive feedback to management regarding trends and areas of opportunity for process improvement, including process improvement and flags potential risks in accordance with company and regulatory standards, policies, practices
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
Work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients when complaints, problems and/or issues arise
Demonstrate critical thinking, strong problem solving and decision making
Exhibit strong verbal and written communication
Collaborate within and across teams and organizations to analyze and resolve client issues
Ensure the highest standards of service delivery to clients
May be assigned other job-related duties from time to time

Skills

Key technologies and capabilities for this role

Customer ServiceAccount ManagementProcess ImprovementProblem SolvingCritical ThinkingVerbal CommunicationWritten CommunicationTeam CollaborationRegulatory ComplianceBack Office Systems

Questions & Answers

Common questions about this position

What is the location for this Sr. Coordinator role?

The position is based in Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila).

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the basic qualifications for this role?

Basic qualifications include college level or equivalent work experience, at least 1 year of customer service experience or equivalent, problem-solving skills, and strong communication skills.

What preferred qualifications are there for this position?

Preferred qualifications include 1 to 2 years experience in Commercial Banking, ability to work autonomously as a self-starter, deliver multiple work expectations efficiently, work independently in a fast-paced call center, and customer orientation.

What makes a strong candidate for this Sr. Coordinator role?

Strong candidates demonstrate critical thinking, strong problem-solving, decision-making, excellent verbal and written communication, collaboration skills, and experience in commercial banking or fast-paced customer service environments.

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters

2014Year Founded

$15.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Sr. Coordinator, Commercial Client Operations at Capital One

Requirements

Responsibilities

Skills

Questions & Answers

Capital One

About Capital One

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.

Over-reliance on partnerships could expose Capital One to technological risks.

Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.

The company partners with Khan Academy to provide financial literacy education.

Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.

Data sharing with Worldpay enhances payment security and fraud prevention.

Partnerships with fintechs like Minna Technologies improve customer experience.

Related Jobs

Senior Architect - Client Service

Commercial Operations Specialist

Senior Bilingual Client Support Specialist

Account Executive, Commercial

Client Relationship Executive, Public Sector

Commercial Credit Lead, Dealer Commercial Services

Senior Account Executive, Commercial

Commercial Operations Support Manager

Banking Operations Associate

Land your dream remote job 3x faster with AI