Sr. Business Process Consultant, Enterprise Architecture Workflow Products Expert Implementation Services

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must have at least five years of consulting experience for complex, global organizations and more than seven years of experience with Enterprise Architecture. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required.

Responsibilities

The Sr. Business Process Consultant will act as the functional and process expert, guiding customers in transitioning business requirements to configuration requirements for ServiceNow SPM products. Responsibilities include driving Enterprise Architecture and CDSM specific process definition, re-engineering, improvement, and gap analysis through workshops. The role involves leading customers to leverage ServiceNow EA Solution's standard capabilities, conducting design workshops, supporting process owners to gather business requirements, and drafting user stories with acceptance criteria. Additionally, the consultant will support internal unit testing, drive customer unit and user-acceptance testing, prepare customer-facing deliverables focused on process, manage multiple complex projects, promote continuous improvement, support sales activities, and provide training and mentoring. Up to 50% travel is expected.

Skills

ServiceNow

Enterprise Architecture

Business Process Consulting

Workflow Products

Implementation Services

Strategic Portfolio Management (SPM)

Configuration

Process Definition

Process Re-engineering

Gap Analysis

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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