Sr. Business Solutions Architect

Employment Type: Full time Location Type: (Not specified) Salary: (Not specified)

Position Overview

Clio is seeking a Sr. Business Solutions Architect to join our growing Professional Services team in the North-East U.S. region. This is a hands-on, delivery-focused role that blends implementation consulting, domain leadership, and product influence. You’ll design and configure ShareDo’s platform in close partnership with clients, guide them through adoption, and help shape both the product and our solution strategy across the business. We’re looking for someone who combines a deep understanding of their domain with a passion for solving problems, creating value, and pushing beyond what’s expected.

About ShareDo (Recently Acquired by Clio)

ShareDo is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department’s unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience.

Responsibilities

• Solution Design & Implementation:
  • Design and implement solutions by mapping client requirements to the ShareDo platform through structured discovery.
  • Configure workflows, forms, and templates in a low-code environment while coaching clients on self-sufficiency.
• Delivery & Project Management:
  • Lead delivery across the implementation lifecycle, ensuring timelines and estimates are met.
• Product & Strategy:
  • Own and evolve a specific solution area, defining best practices and driving innovation.
  • Enhance accelerators (system modules) based on feedback, trends, and implementation insights.
  • Advise on enterprise architecture, integrations, and data models to support scalable solutions.
  • Recommend integration and data strategies aligned with system maintainability and growth.
  • Influence product direction by feeding client insights into the roadmap.
• Client Engagement & Adoption:
  • Support adoption through mentoring, training, and proactive engagement.
  • Contribute to pre-sales through demos and prototypes that showcase ShareDo’s capabilities.
• Travel:
  • Travel to client sites and cross-functional meetings (~20%).

Requirements

• Domain Expertise: Deep subject matter expertise in a commercial domain (e.g., legal process, insurance, corporate law), with a clear vision of best practices and a drive for continuous improvement.
• Delivery Focus: A hands-on, delivery-focused mindset, with the ability to dive into configuration details and take ownership of end-to-end solution delivery.
• Consultative Skills: Strong consultative skills, with demonstrated experience engaging senior stakeholders, leading workshops, and aligning business value with delivery priorities.
• Technical Fluency: Technical fluency in low-code environments, with a solid understanding of system architecture and integrations, even if you're not a developer.
• Client Management: A client-focused approach to change management, with a passion for driving real-world outcomes through training, mentoring, and sustained engagement.

What You Will Find Here (Total Rewards Program)

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Highlights include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment (local Clions in Vancouver, Calgary, Toronto, and Dublin expected in office minimum 2 days per week on Anchor Days).
• Flexible time off policy, with an encouraged 20 days off per year.
• Employee Assistance Program (EAP) benefits for you and household members, including counseling and online resources.
• 401k matching and Child Education Savings.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Company Information

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.