Advisory Solution Consultant - Strategic HCLS Accounts

Employment Type: Full-time Location Type: Remote Salary: [Not Specified]

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting HCLS Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Responsibilities

• Assist sales personnel in qualifying enterprise customer needs and performing pre-demo needs analysis.
• Provide technical advisory support for strategic accounts.
• Mentor and train peers and other colleagues in the organization.
• Deliver product demonstrations, both standard and tailored, to prospects and existing customers (onsite and via web meeting).
• Generate product demo scripts and scenarios.
• Maintain demonstration environments.
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects.
• Respond to Request for Information/Proposal documents.
• Stay current on product developments/releases relevant to demos and POCs.
• Support marketing events, including user conferences, trade shows, and webinars.
• Stay current on competitive analyses and understand company differentiators.
• Understand business and technical problems addressed by the products, including key regulations, business drivers, evolving business needs, and security initiatives.
• Conduct transition briefings with Sales Personnel and Professional Services to communicate commitments and expectations for deployment.
• Act as the ServiceNow subject matter expert at Executive briefings and marketing events.

Qualifications

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ years of pre-sales solution consulting or sales engineering experience in a relevant product area.
• Strong pre-sales experience.
• ITSM & ITOM experience (tool or business process) is advantageous.
• Experience selling into and/or working with Pharma/Life Sciences is a strong preference.
• Mastery of the sales process and ability to be a trusted advisor for account representatives.
• Demonstrated prior and current technical expertise in web technology and the ability to learn new technology.
• Exceptional communication and presentation skills, including technical and business concepts.
• Understanding of and experience selling to enterprise IT architecture.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Creative problem-solving skills with a growth mindset.
• Desire to work in a fast-paced, high-growth organization.
• Background in ITIL, Service Management, Asset Management, IT Management, or IT Operations Management.
• High degree of passion, energy, and drive.

Additional Information

• FD21

Note: Salary information was not provided in the original job description.