Achieve sales targets through digital skills and factual knowledge
Develop a cohesive approach for all future customer contacts using an OmniChannel approach
Apply marketing and business strategy to maximize sales results
Utilize all applicable IVAs and other digital tools and technologies
Achieve non-commercial goals by supporting the implementation of a non-promotional nurse strategy under the responsibility and guidance of the medical department
Build trusting relationships with HCPs and stakeholders, and provide comprehensive knowledge of all Biogen products relevant for patient prescription
Develop and implement a strategic account plan
Gain comprehensive understanding and utilization of business figures to maximize regional opportunities
Acquire excellent business knowledge and willingness to share and present with colleagues and the surrounding environment
Utilize and coordinate resources through understanding of the customer journey
Take leadership in activating resources to support customer needs
Collaborate with internal teams and cross-functional colleagues to develop programs and initiatives
Gain comprehensive understanding in utilizing various interaction channels according to the OmniChannel account strategy
Support successful patient outcomes
Closely monitor the progress of new patients with HCPs (depending on the region and in accordance with legal requirements/restrictions)
Inform HCPs and other stakeholders about access (e.g., infusion) and reimbursement programs (depending on the region) to ensure adequate service
Ensure product availability (if applicable) and collaborate with internal compliance experts to ensure all activities comply with relevant laws and regulations
Maintain knowledge leadership regarding technological trends and digital
Manage local territory, analyze territory performance, and plan concrete measures
Ensure compliance with all internal and external interactions and activities
Collaborate with all relevant departments within Biogen to promote territory activities with expert support