Spécialiste en soutien technique – Abbott moléculaire (Québec) / Technical Support Specialist – Abbott Molecular (Quebec)

Position Overview

• Location Type: Onsite (Quebec)
• Job Type: Full-time
• Salary: Not specified

This role is for the Molecular division of Abbott, a global healthcare leader in molecular diagnostics and analysis of DNA, RNA, and proteins. The successful candidate will work in the field within the Quebec region.

About Abbott

Abbott is a global leader in the healthcare industry, creating groundbreaking scientific solutions to improve people's health. The company is forward-thinking, anticipating changes in medical science and technology. Working at Abbott offers:

• Career advancement opportunities within an international company.
• Recognition as an excellent workplace in dozens of countries and as one of Fortune's most admired companies.
• Acknowledgment as a top employer for staff diversity, work-life balance, and the presence of women in management and scientific roles.

Responsibilities

• Perform emergency repairs, preventive maintenance, installations, and product updates for clients.
• Provide comprehensive support to the sales department, including repair and maintenance of demonstration equipment.
• Implement technical modifications and updates at client sites.
• Adhere to operational procedures.
• Manage assigned spare parts according to appropriate stock levels.
• Manage kits and individual spare part inventories.
• Prepare detailed documentation for each service call using a dedicated laptop.
• Complete service documents and reports (service notices, expense reports, inventory records, contract follow-ups, etc.) in accordance with Abbott policies and procedures.
• Provide on-site training to clients on the proper use of Abbott instruments, as needed.
• Renew service agreements with clients and present proposals.
• Sell Abbott consumables.
• Troubleshoot instrument system issues via phone support, log file analysis, or on-site client visits.
• Offer phone support for French-speaking clients in Quebec, if necessary.
• Recommend performance improvement strategies for the territory.
• Communicate with sales representatives regarding concerns or recommendations.
• Establish a strategy to achieve service excellence in line with Abbott Molecular guidelines.

Requirements

• College diploma (Diplôme d'études collégiales).
• Minimum of 1 to 3 years of relevant experience.
• Willingness to work overtime and travel unexpectedly, as needed.
• Ability to lift and carry a laptop, service tools, testing equipment, and spare parts/warranty kits.
• Ability to lift and move Abbott instruments during installation or routine service visits.
• Ability to undertake long trips, including air travel.
• Excellent communication skills.