Sort Supervisor at Intercom

Surrey, British Columbia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, LogisticsIndustries

Requirements

Be able to work in an environment where deadlines are very tight and adapt very quickly to the needs of the business
Be bilingual in French and English
Have general computer skills (Office365)
Have basic knowledge of occupational health and safety regulations
Have warehouse experience, supervising and/or managing employees

Responsibilities

Demonstrate leadership: manage, motivate and maximize employee performance (team of 15 to 20) in the sorting area
Be organized: plan the work flow and ensure that employees understand and perform their tasks well. Ensure the onboarding of new sorters in the station
Be productive: set performance goals and deadlines in line with organizational plans
Multitasking: prepare and organize the sorting station (boxes / envelopes), supervise all activities related to sorting packages and monitor the progress of packages per hour according to established objectives
Be diligent: ensure the cleanliness of the work area and the use of safe work methods and behaviors within his team

Skills

Key technologies and capabilities for this role

Team ManagementEmployee SupervisionWarehouse OperationsWorkflow PlanningEmployee OnboardingPerformance MonitoringMicrosoft Office 365Occupational Health and SafetyBilingual French English

Questions & Answers

Common questions about this position

What language skills are required for the Sort Supervisor role?

The position requires being bilingual in French and English.

What experience is needed for this position?

Candidates need warehouse experience, along with experience supervising and/or managing employees.

What is the team size for the Sort Supervisor?

The role involves managing a team of 15 to 20 employees in the sorting area.

What is the work arrangement or location for this job?

This information is not specified in the job description.

What does Intelcom's company culture emphasize?

Intelcom values difference, builds a culture where it is valued, and seeks talented and diverse individuals to join teams across over 60 delivery centers in Canada.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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