Solutions Engineer

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Customer Success & Solutions Engineering Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

As a Solutions Engineer, you are critical in presenting the value of Mixpanel’s capabilities to a broad set of prospects. As we continue to grow our Sales organization, you will be collaborating with Account Executives as a trusted advisor to customers working to tie Mixpanel’s solutions to their business needs. Our SEs need to be inquisitive, nimble, able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, and communicate the value of our product to high-level executives.

In the first month:

• Become a Mixpanel expert on both features and functionality as well as implementation.
• Shadow customer calls and demos with current Solution Engineers and Account Executives.
• Learn how to articulate our value proposition.
• Be trained on Mixpanel’s internal systems and tools.

Within the first three months:

• Directly involved in deal cycles with Account Executives.
• Lead the technical qualification for customer’s use cases.
• Deliver customized demos for prospects.
• Work directly with leadership at the prospect’s organization to understand business challenges and consult on how Mixpanel can solve them and achieve a strong ROI.
• Work with the prospect’s business and technical team to scope and execute proof of concept projects to establish Mixpanel’s value, including consulting on data ingestion methods, overall architecture, success criteria, and how to roll out an analytics tool throughout an organization.

Responsibilities

• Serve as a trusted technical advisor for prospects to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
• Effectively communicate and consult at all levels of the customer’s organization to earn customers trust and ultimately influence buying decisions.
• Bridge the technical-business gap with your prospect — working with high-level business stakeholders to define success for proof of concepts and successfully execute and achieve those outcomes.
• Utilize your Mixpanel knowledge and technical and consultative skills to impart best practices throughout proof of concept projects.
• Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer.
• Partner with post-sales teams to ensure the articulated pre-sales value proposition translates into [content truncated]