Solutions Engineer

Salary: $130K - $185K Location Type: Remote Employment Type: Full-Time

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Company Overview

Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS), and full speech-to-speech (STS) offerings. Over 200,000 developers build with Deepgram’s voice-native foundational models, accessed through APIs or as self-managed software, due to our unmatched accuracy, latency, and pricing. Our customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed, and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram.

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Opportunity

Deepgram is looking to hire a Solutions Engineer to support our customers, prospects, and community by delivering world-class deep learning solutions and using state-of-the-art AI techniques to automate support, where applicable. You will work closely with Deepgram’s go-to-market team, researchers, and other engineers to identify technologies, integrations, and workflows to streamline the support experience. Your work will help identify and solve fundamental customer issues by building automated solutions. By interacting with prospective and signed customers and customer tickets directly, you’ll be able to create new training data and vet our automation tooling. You will triage immediate issues, problem-solve subtle and evasive bugs, and make product improvements to our production codebase to enhance the customer experience. You will be energized to engineer and build novel solutions to solve customer hurdles, advise on integration best practices and caveats, leverage technology to drive business value, and dive into a highly technical codebase, all with a customer-first approach.

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What You’ll Do

• Bring a highly technical and analytical view to solving customer challenges.
• Work with customers, prospects, and community members directly to understand their market and product needs.
• Employ your natural curiosity in building solutions for our clients.
• Use your strong development background to serve as the technical lead throughout the customer lifecycle.
• Rapidly build working prototypes for customers while working across engineering, sales, and marketing teams.
• Deploy best practices and educate customers to increase adoption with a highly technical product.

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You’ll Love This Role If You

• Understand AI is here and are eager to use it for good.
• Thrive in providing technical leadership in a client-focused environment.
• Are curious and eager to engineer custom end-to-end solutions that lead to future automation.
• Have a "think smart, act first" mindset (one of our core values).
• Are excited to work with cutting-edge hardware and high-performance software stacks.

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It’s Important To Us That You Have

• Strong engineering background with proven proficiency in programming languages such as Python, Rust, and TypeScript/JavaScript.
• Ability to learn, digest, and deploy technical solutions in a range of technical stacks.
• Experience delivering software demonstrations to audiences ranging from the C-suite, developers, and less-technical end-users.
• Experience partnering with sales to win and expand business by providing technical solutions.
• Proven experience solving problems with a critical focus.
• Proven experience building and supporting software products.

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It Would Be Great If You Had

• An understanding of the processes involved in modern machine learning frameworks, e.g., PyTorch, ONNX, TensorRT, HuggingFace models.

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About Deepgram

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC, and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

Deepgram is an equal opportunity employer.