Solutions Engineer

Job Description

Position Overview

Ambient is seeking a motivated individual to join their team. This role is crucial for ensuring the quality of solution designs for smart apartment projects, managing customer expectations, and enabling efficient operations. You will be responsible for reviewing project plans, conducting site inspections to gather infrastructure details, creating solution designs and recommendations, and ensuring seamless project transfers to the implementation team. Your work will directly contribute to delivering a high-quality customer experience and establishing best-in-class operations.

About the Company

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible. The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Main Duties & Responsibilities

• Discovery and Qualification: Accompany Regional Sales Managers (RSMs) on calls with prospects to conduct discovery and qualification, focusing on identifying problems and opportunities from a technology or operational perspective.
• Sales Presentations: Partner with RSMs to present the benefits of smart apartments, focusing on fielding questions and handling objections, particularly on technical or operational topics.
• Inspection and Solution Design: Collect building plans, manage onsite inspections, conduct thorough analysis of physical and networking considerations, take initiative to collect additional data as needed, and produce quality solution designs that address customer needs within their constraints.
• Proposals: Create customer proposals based on solution designs and present them to prospects alongside the RSM.
• Negotiation and Refinement: Work with prospects to revise proposals and support RSM negotiations to secure contracts.
• Quality Handoffs: Brief Project Managers on the details of solution designs to ensure successful implementations.

Key Success Characteristics

• Passion for Quality: An innate desire to produce quality outcomes, with a willingness to overcome ambiguity or barriers. Values results over activity and possesses great attention to detail.
• Growth Mindset: A strong desire to learn, initiative to build new knowledge and skills, and willingness to adopt new technology in a fast-paced startup environment. Must proactively build knowledge and expertise in customers' businesses and the platform's technology.
• Analytical Problem Solving: Comfortable tackling ambiguous problems, with the ability to break down issues into logical parts, brainstorm solutions, and iterate. Must be able to differentiate between underlying problems and requested solutions from customer feedback.
• Customer Relationship Management: Ability to build strong professional relationships with business customers, balance multiple interests across various personas, manage expectations, and develop trust through follow-through and authentic communication.
• Cross-Team Collaboration: Takes initiative to work collaboratively and professionally with members of other teams to drive results. Willing to express differing opinions while remaining open to others' ideas.
• Technologist: Maintain and continuously develop technical proficiency, especially with IoT devices, device communication protocols (e.g., z-wave, zigbee, wifi, bluetooth, etc.), and networking fundamentals. Must effectively bridge the gap between Engineering and Sales, recognizing technical limitations and considerations.

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