Solutions Engineer (UK & EMEA)

Employment Type: Full-Time Location Type: Remote

Position Overview

Paddle offers digital product companies a completely different approach to their payment infrastructure. We act as a Merchant of Record, removing the complexity of payment fragmentation for our customers. Backed by prominent investors, we serve over 5,000 software sellers globally.

We are seeking a smart, entrepreneurial, and autonomous Solutions Engineer, ideally with SaaS or Payments experience, to support our ambitious growth plans and expand Paddle's footprint in the UK.

As an expert within our Sales team, you will leverage your skills in technical consulting and project management to enable leading software vendors to build exceptional customer experiences with Paddle and overcome technical challenges. You will provide high-touch support to our UK and EMEA accounts, collaborating closely with Sales, Success, and Product teams.

Responsibilities

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs.
• Communicate confidently with C-suite executives and senior developers to assist them in building outstanding customer experiences.
• Develop integration plans and sample code to facilitate seller implementations of Paddle.
• Support Account Executives on customer calls to drive new business.
• Collaborate with Customer Success Managers to ensure smooth customer onboarding and launches.
• Contribute to product development by relaying issues and feature requests to the Product and Engineering teams.
• Contribute to public and internal documentation.
• Act as a role model and mentor for new and junior team members.

Requirements

• Excellent web technologies experience, including HTML, CSS, and JavaScript, with a strong understanding of how these technologies interact.
• Proven experience using and integrating APIs.
• Strong interpersonal and customer management skills, developed in a customer-facing role.
• Ability to articulate technical concepts to both technical and non-technical audiences.
• Understanding of online payment infrastructure, with prior experience in this domain being a strong advantage.

Company Information

At Paddle, we are committed to removing invisible barriers for our customers and within our teams. We celebrate uniqueness and welcome every individual perspective. As an inclusive employer, we value your craft, curiosity, passion for learning, and contributions to our culture over formal education or background. We encourage applications from individuals who may not meet every qualification, especially those from underrepresented groups. We are committed to supporting accommodations throughout the application process and in the workplace to ensure everyone feels safe to be their authentic self.

Why You'll Love Working at Paddle

We are a diverse, growing global team that prides itself on a transparent, collaborative, and respectful culture. We live and breathe our values:

• Paddle for others
• Paddle together
• Paddle simply

We offer a comprehensive benefits package, including attractive salaries, stock options, retirement plans, private healthcare, and well-being initiatives. As a 'digital-first' company, you have the flexibility to work remotely, from one of our hubs, or a hybrid approach.