Solutions Engineer

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, SoftwareIndustries

Requirements

Candidates should have excellent web technologies experience including HTML, CSS, and JavaScript, with an understanding of how these technologies work together. Experience using and integrating APIs is required, along with strong interpersonal and customer management skills developed in a customer-facing role. The ability to discuss technical concepts with both technical and non-technical audiences is essential, and experience within online payments infrastructure is ideal.

Responsibilities

The Solutions Engineer will become an expert on the Paddle product suite, including the checkout, dashboard, and APIs. They will communicate confidently with C-suite and senior developers to support them in building customer experiences and assist with technical challenges. Responsibilities include writing integration plans and sample code, supporting Account Executives on customer calls, working with Customer Success Managers for customer onboarding, and contributing to product development by communicating issues and feature requests to the Product and Engineering teams. The role also involves contributing to public and internal documentation and acting as a role model for junior team members.

Skills

SaaS

Payments

Technical Consulting

Project Management

APIs

Integration

Customer Experience

Product Development

Paddle

Platform for SaaS billing and compliance

About Paddle

Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.

London, United KingdomHeadquarters

2012Year Founded

$283.4MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

201-500Employees