Solutions Engineer - Remote

Position Overview

Paddle offers digital product companies a completely different approach to their payment infrastructure. As a Merchant of Record, Paddle removes the complexities of payment fragmentation, providing a faster, safer, cheaper, and better solution. Backed by prominent investors and serving over 5000 software sellers globally, Paddle is experiencing ambitious growth.

We are seeking a smart, entrepreneurial, and autonomous Solutions Engineer with potential SaaS or Payments experience to join our foundational team and expand Paddle's footprint in the US. In this role, you will act as a technical expert within our Sales team, leveraging your skills in technical consulting and project management to empower leading software vendors. You will help them build exceptional customer experiences with Paddle and overcome any technical challenges. You will provide white-glove service to our US accounts, collaborating closely with Sales, Success, and Product teams.

Responsibilities

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs.
• Communicate confidently with C-suite executives and senior developers to support their integration of Paddle.
• Develop integration plans and sample code to assist sellers in implementing their own Paddle integration.
• Support and empower Account Executives on customer calls to win new business.
• Collaborate with Customer Success Managers to ensure smooth customer onboarding and launch.
• Contribute to product development by communicating issues and feature requests to the Product and Engineering teams.
• Contribute to public and internal documentation.
• Act as a role model for new and junior team members.

Requirements

• Excellent web technologies experience, including HTML, CSS, and JavaScript, with an understanding of how these technologies work together.
• Experience using and integrating APIs.
• Strong interpersonal and customer management skills developed in a customer-facing role.
• Ability to discuss technical concepts with both technical and non-technical audiences.
• Understanding of online payment infrastructure, ideally with experience in this domain.

Company Information

Paddle is committed to removing invisible barriers for both our customers and within our own teams. We celebrate uniqueness and welcome every individual perspective. As an inclusive employer, we value craft, curiosity, passion for learning, and cultural contributions over traditional qualifications. We encourage applications from candidates who may not meet every requirement, especially those from underrepresented groups. We are dedicated to providing support and accommodations throughout the application process and in the workplace to ensure everyone feels safe to be their authentic self.

Why You'll Love Working at Paddle

Paddle is a diverse, growing global team that values a transparent, collaborative, and respectful culture. We live by our values:

• Paddle for others
• Paddle together
• Paddle simply

We offer a comprehensive benefits package, including attractive salaries, stock options, retirement plans, private healthcare, and well-being initiatives. As a 'digital-first' company, you have the flexibility to work remotely, from one of our hubs, or a hybrid of both.

Employment Type

• Full-Time

Location Type

• Remote