Solutions Architect

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

• Partner with customer's business and technical teams to understand requirements and craft implementation strategies.
• Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases.
• Collaborate with customers to refine technical and business processes, ensuring ServiceNow's WDF offering is optimally aligned with their data infrastructure.
• Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed.
• Contribute to the creation of technical documentation and support materials for customer guidance.
• Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives.
• Work closely with department leader to scope, write, and present SOWs as needed.
• Travel within US approximately 25%.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 5+ years of experience in a purely technical, or technical customer facing role, 3+ as a Solutions Architect, Solutions Consultant or Solutions Engineer.
• A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields.
• Consultative problem-solving skills to create value for customers, with the ability to integrate technical knowledge into a consultative process.
• Deep understanding of SaaS / cloud architecture and platform mechanics.
• Proficiency in SQL with the ability to write and execute queries.
• Experience with REST APIs and building integrated software.
• Ability to prioritize multiple projects across a variety of customers at all times, understanding the degrees of criticality while ensuring all deadlines are met.
• High degree of emotional intelligence to effectively work with diverse customers and teams.
• Engage in the nuts and bolts of technical implementation, including coding, system integration, and customization leveraging our REST API.
• An appetite to try new things. You're curious and excited to improve your process, and always looking to learn. You ask questions and don't shy away from challenges.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity.