Writer

Solutions architect (pre-sales - west)

San Francisco, California, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise Software, Consumer SoftwareIndustries

Requirements

Candidates should have over 5 years of experience in technical customer-facing roles such as Solutions Architect or Sales Engineer. Experience working with Fortune 500 customers in a high growth, B2B SaaS company is essential, along with familiarity with generative AI and prompt engineering. Proficiency in Python is required for building on the Writer Framework, and experience working with APIs, particularly Generative AI services, is necessary. Excellent communication and collaboration skills are a must, as is the ability to translate complex technical concepts into practical business language for non-technical audiences. Candidates should be highly versatile and customer outcome oriented, with a strong problem-solving ability and experience working across multiple customer stakeholders.

Responsibilities

The Solutions Architect will partner with Account Executives and prospects to validate use cases and uncover how they can leverage Writer's solutions. They will scope business and technical needs, conduct discovery on existing processes, and build custom templates for customers. Leading proof-of-concept pilots to validate technical requirements is essential, along with acting as the technical lead for RFP responses. The role requires developing a deep understanding of Writer solutions and the broader AI landscape, collaborating with Product and Engineering to ensure optimal outputs, and serving as a technical liaison for the Partner ecosystem.

Skills

Use-Case Validation
Technical Expertise
Proof-of-Concept
Solution Building
Business Analysis
Workflow Analysis
Data Structure
Integration Points
Template Building
Generative AI

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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