Solutions Architect

Company Description

Hyperscience is a market leader in hyperautomation and a provider of enterprise AI infrastructure software. The Hyperscience Hypercell platform unlocks the value of an organization’s back office data through the automation of end-to-end processes, and transforms complex documents into LLM and RAG-ready data to power enterprise GenAI experiences. This enables organizations to transform manual, siloed processes into a strategic advantage, resulting in a faster path to decisions, actions, and revenue; positive and engaging customer, public, and patient experiences; and dramatic increases in productivity. Leading organizations across the globe rely on Hyperscience to drive their hyperautomation initiatives, including American Express, Charles Schwab, HM Revenue and Customs, Mars, Stryker, The United States Social Security Administration, and The United States Veterans Affairs. The company is funded by top tier investors including Bessemer Venture Partners, Battery, FirstMark, Stripes, and Tiger Global.

The Role: Solution Architect

The Solution Architecture (SA) team at Hyperscience is composed of dedicated professionals who are passionate about bridging customers' technical goals and challenges with Hyperscience's innovative solutions. This team plays a crucial role in ensuring customer success by offering proactive strategic and technical guidance, driving product adoption, growth, and building deeper customer relationships. Their mission is to turn every customer into a lifelong Hyperscience champion and advocate.

As a Solutions Architect, you will be the primary technical advisor and trusted partner for customers, ensuring they successfully implement, adopt, and optimize our platform. This role blends technical consulting, implementation, and ongoing account management, focused on delivering measurable outcomes. You will work closely with customer engineering teams, IT leaders, and business stakeholders to ensure smooth deployments, troubleshoot challenges, and proactively drive long-term success. Your ability to combine deep technical acumen with strong customer engagement skills will be key to fostering lasting partnerships and unlocking expansion opportunities.

This is a hybrid role: includes travel to customer sites across US as needed to support onboarding, implementation, and strategic account planning.

Requirements

• 5+ years in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role at a software company
• Strong experience with customers and complex technical products
• Deep understanding of system integrations, APIs, security, and IT infrastructure
• Project management experience – guiding multiple stakeholders through complex implementations
• Excellent problem-solving skills and ability to troubleshoot technical challenges
• Effective communication of technical concepts to both technical and non-technical audiences

Responsibilities

• Lead technical onboarding and deployment for customers, ensuring a smooth go-live experience
• Guide customers through configuration, integrations, and best practices for optimizing our platform
• Act as a technical project manager, aligning internal teams and customer stakeholders
• Serve as the primary technical point of contact for assigned accounts
• Proactively monitor product adoption and drive best practices to maximize value realization
• Identify and mitigate technical risks and adoption blockers
• Conduct technical health checks, optimization reviews, and advisory sessions
• Troubleshoot complex issues, collaborating with Technical Services, Product, and Engineering
• Advise on workflow optimization, automation, and performance improvements
• Provide product feedback to influence roadmap and features
• Partner with AEs to identify expansion opportunities
• Support renewal discussions by demonstrating business impact and success metrics
• Build strong relationships with customer IT teams, architects, and executive stakeholders

Position Overview

• Location Type: Hybrid (includes travel to customer sites across the US as needed)
• Job Type: Full-time
• Salary: Not specified