Solution Architect
ConnectWise- Full Time
- Senior (5 to 8 years)
Candidates should possess 5+ years of experience in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role at a software company, with a strong understanding of system integrations, APIs, security, and IT infrastructure. They should also have experience with project management, guiding multiple stakeholders through complex implementations, and effectively communicating technical concepts to both technical and non-technical audiences.
As a Solutions Architect, the individual will lead technical onboarding and deployment for customers, guiding them through configuration, integrations, and best practices for optimizing the Hyperscience platform; serve as the primary technical point of contact for assigned accounts, proactively monitoring product adoption and driving best practices to maximize value realization; troubleshoot complex issues, collaborating with internal teams and customers; advise on workflow optimization, automation, and performance improvements; conduct technical health checks and optimization reviews; identify and mitigate technical risks and adoption blockers; and partner with AEs to identify expansion opportunities, supporting renewal discussions by demonstrating business impact and success metrics.
AI platform for automating business processes
HyperScience provides an enterprise AI platform that automates business processes using machine learning. The platform is trained by humans, which allows it to perform complex tasks with high accuracy. It serves various clients, including insurance companies, federal agencies, and financial institutions, helping them to significantly speed up processes and reduce costs. For example, it has enabled an insurance provider to process claims 80% faster and helped a federal agency save $45 million annually by automating claims processing with over 96% accuracy. HyperScience operates on a business-to-business model, customizing its platform for each client and charging them for its use. The goal of HyperScience is to enhance efficiency and cost-effectiveness for businesses through the application of AI and automation.