Solution Expert - Implementation Team

Employment Type: Full Time

Position Overview

Our Implementation team is crucial for ensuring a seamless onboarding experience for new customers. We collaborate cross-functionally with Sales, Product, and Customer Success to gather and document client use cases and requirements, translating them into the setup and configuration of the 360Learning platform.

As a Solution Expert, you will manage a portfolio of customers throughout their contract lifecycle, driving product adoption and delivering tailored solutions that extend beyond core platform features. A significant focus of this role will be supporting one of our largest and most strategic clients, who already has the platform deployed and possesses a high level of expertise. You will be expected to bring deep product knowledge and strong problem-solving skills to assist them with:

• Advanced platform restructuring
• New integrations (e.g., flat files, APIs, and third-party tools)
• Solution audits and optimization
• Expert-level advice and technical support to maximize platform value

This is an excellent opportunity to work with high-impact clients and play a pivotal role in shaping how they leverage our product at scale.

Responsibilities & Milestones

Within 1 month:

• Become a Trello expert through our onboarding process.
• Understand our product offering through dedicated training.
• Master the platform to support clients on basic requests via ticketing.

Within 3 months:

• Take ownership of your primary client and support a small portfolio of additional clients.
• Begin answering client questions and supporting the Customer Success Partner on functional and technical inquiries.
• Successfully implement integrations (SSO, third-party tools) and provide technical expertise for platform integration with client environments, including troubleshooting.

Within 6 months:

• Confidently pitch the value of the 360Learning platform.
• Develop repeatable and scalable processes to enhance project quality and delivery.
• Support customers throughout their contract lifecycle from an expertise standpoint.
• Deliver Professional Services to your customer base.

Within 12 months:

• Contribute to our knowledge base by sharing best practices and lessons learned.
• Collaborate with our partner ecosystem to strengthen proposed services.
• Deliver platform audits to clients.
• Execute professional services outlined in our Professional Services catalog.

The Skills Set

• Ideally 5 years of professional consulting experience, preferably in a customer-facing role (e.g., Level 2 or 3 support agents, Technical Consultant, Technical Account Manager).
• Previous deployment experience with SaaS products, ideally HR-related.
• Strong project management skills.
• Good understanding and experience working with APIs, SSO configuration, and troubleshooting.
• A solution-oriented, client-first mindset in all interactions.
• Ability to adapt communication style to different audiences, effectively engaging with highly technical stakeholders and simplifying complex concepts for less technical audiences.
• Highly organized and analytical, with a structured and rational approach to managing priorities across multiple customer implementations.
• Fluent in French.
• Good English proficiency (level B2).
• Proficiency in other languages (German, Spanish) would be a plus.

What We Offer

• Compensation: A package including base salary and a variable component.
• Benefits/Perks: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, and salary guarantee fund. Leave requests are subject to local policies.
• Work-Life Balance: Flexible hours and the possibility of full remote work anywhere in Spain.

Diversity, Equity, and Inclusion

We are committed to fostering a diverse, equitable, and inclusive workplace. We have 6 active Employee Resource Groups (ERGs) including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member, ensuring greater support and integration.