Solution Engineer at RapidAI

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, AIIndustries

Requirements

Bachelor’s degree in Computer Science, IT, Engineering, or a related technical field, or equivalent experience/certifications
7+ years of overall technical experience, with significant time in customer-facing technical support and resolving complex issues
3-5 years of direct development experience or deep technical troubleshooting requiring code-level understanding
Proven experience with AWS, Kubernetes, and VMware
Hands-on experience with Java, Golang, or any programming language
Hands-on experience with Python and Bash scripting for advanced troubleshooting and automation
Experience collaborating with cross-functional engineering and product teams
Solid understanding of networking concepts, IP addressing, and firewall configurations
Strong working knowledge of AWS, Kubernetes, VMware, Python, Bash, and Salesforce (SFDC)
Deep understanding of networking principles
Familiarity with CI/CD, version control (Git), and software development methodologies is a plus

Responsibilities

Serve as a subject matter expert on RapidAI products, collaborating closely with engineering and product teams to understand technical architecture
Apply development background to diagnose, troubleshoot, and resolve complex technical issues escalated by the Support & Services team, often involving code analysis and log interpretation
Provide advanced technical support for critical customer issues, effectively communicating technical concepts related to AWS, Kubernetes, VMware, IP networking, and Firewalls
Develop and implement scripts (Python, Bash) for automation, data analysis, and proactive issue identification
Act as the primary technical liaison with the Support & Services team, facilitating clear communication between them, engineering, and customer stakeholders for complex technical escalations
Provide technical guidance and training to the Support & Services team, empowering them to resolve a broader range of issues
Participate in technical discussions and reviews for escalated customer issues, guiding the Support & Services team through complex resolutions
Generate and maintain comprehensive technical documentation for internal use, including troubleshooting guides and deep-dives from complex issue resolution
Utilize Salesforce (SFDC) to track escalated technical cases and contribute to internal knowledge bases
Contribute to the continuous improvement of technical support processes and product capabilities by providing feedback to engineering

Skills

Python

Bash

AWS

Kubernetes

VMware

IP networking

Firewalls

troubleshooting

code analysis

automation

RapidAI

AI software for vascular condition detection

About RapidAI

With a pivotal role in enhancing clinical decision-making, this company offers a robust AI-driven platform that assists in detecting and managing severe vascular and neurovascular conditions. Leveraging intelligence from over 10 million scans, it empowers healthcare professionals in more than 2,000 hospitals to make quicker, more informed decisions. Working here not only places you at the forefront of medical technology partnerships but also within a culture dedicated to impactful innovation and elevated patient care.

Menlo Park, CaliforniaHeadquarters

2012Year Founded

$97.7MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees