Solution Engineer, Acute & Payer

Solution Engineer

Employment Type: Full-Time Location Type: (Not Specified) Salary: (Not Specified)

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Position Overview

PointClickCare is a leading health tech company dedicated to helping providers deliver exceptional care. As a Solution Engineer, you will play a crucial role in driving the adoption of PointClickCare by supporting pre-sales engagements with existing and prospective enterprise customers. You will partner with our sales organization to build trusted advisor status with business leaders, positioning and driving preference for the implementation of our platform to meet their strategic priorities. This role offers the opportunity to build customer-focused relationships, identify business and technical challenges, and develop specific actions and requirements to create optimal solutions.

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Responsibilities

• Demonstrate a high level of subject matter expertise in the customization, configuration, and implementation of PointClickCare's products.
• Collaborate across multiple internal teams to ensure successful delivery of results based on the scope of work.
• Become a subject matter expert in PointClickCare's product offerings and technical support.
• Engage in complicated state-wide or regional projects requiring innovative solutions.
• Identify potential barriers, red flags, or unrealistic client expectations and promptly inform Sales and Product leadership.
• Participate in the generation of PointClickCare's sales proposals, RFPs, Statements of Work, and information security questionnaires.
• Create client-facing content as a SME of PointClickCare to accelerate the sales cycle and future sales engagements.

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Who You'll Work With

• Internal: Leveraged by sales and other departments as the technical and feature expert in client meetings.
• External: Clients will rely on this role to identify potential barriers to successful implementation and consult on technical integration best practices.
• Reporting: This position is part of the Solution Design team and reports to the Director of Solution Engineering.

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Requirements

• Bachelor's Degree
• Senior experience with SaaS implementation or technology

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About PointClickCare

At PointClickCare, our mission is simple: to help providers deliver exceptional care. As a founder-led and privately held health tech company, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.

Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future – one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.

Note: We are only considering US-based candidates for this role.

To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.