Solution Consultant - ServiceOps

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Service Operations Sales. You will support and partner with our Mid-Atlantic & South Solution Consulting team, Sales team, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role

The Service Ops Solution Consultant has the advanced ability to position a better together story for Service Management, Technology Operations, and DevOps solutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.

In this role you will

• Partner with the core sales team as the technical expert for ITOM sales, helping to drive land and expand motions with Pro and Enterprise solutions
• Ideate, build and execute targeted Pipeline generation campaigns including but not limited to Webinars, Customer Labs, Customer Business Reviews, and specialized demos for ITOM solutions.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation to fluently articulate the imperative of Service Ops and ITOM in a digital first strategy
• Support events including pipeline campaigns, executive briefings, conferences, user groups, and trade shows for Service Ops

Qualifications

In order to qualify for and be successful in this role, you should have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
• Eagerness and willingness to learn
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize task and be efficient to minimize wasted effort
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts

For positions in this location, we offer a base pay of $82,575 - $128,025, plus equity (when applicable), variable/incentive compensation and benefits. Sales po