Solution Consultant - ServiceOps

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT Service ManagementIndustries

Requirements

Candidates should have experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. A minimum of 2 years of pre-sales solution consulting or sales engineering experience in the customer service, field service, or CRM software industry is required. Proficiency with the ServiceNow platform or technical expertise with cloud software solutions is necessary. The role also requires the ability to actively listen to customer requirements, provide solutions to business issues, a proactive approach, prioritization skills, integrity, focus on details, and exceptional communication and presentation skills.

Responsibilities

The Solution Consultant will partner with the core sales team as the technical expert for ITOM sales, driving land and expand motions. Responsibilities include ideating, building, and executing targeted pipeline generation campaigns such as webinars, customer labs, and specialized demos. The consultant will lead discovery workshops to understand customer challenges and deliver product demonstrations, guide customers into deeper adoption of Professional and Enterprise Solutions, and answer product feature and technical questions. They will also provide feedback to product management on enhancements, share best practices with other Solution Consultants, and stay current on competitive analysis to articulate the imperative of Service Ops and ITOM. Additionally, the role involves supporting events like pipeline campaigns, executive briefings, conferences, user groups, and trade shows.

Skills

ServiceNow Platform

Service Management

Technology Operations

DevOps

ITOM

Sales Cycles

Product Demonstrations

Discovery Workshops

Pipeline Generation

Webinars

Customer Business Reviews

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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