Solution Architect

Position Overview

• Location Type: [Not Specified]
• Employment Type: [Not Specified]
• Salary: [Not Specified]

LivePerson, a global leader in enterprise conversations, is seeking a Solutions Architect (SA) to join their team. This role bridges the gap between LivePerson Product, Field organization, and customers, serving as a trusted advisor to key clients and our Customer Support teams. The SA will play a strategic role in developing and executing account plans, driving technical innovation, and ensuring successful LivePerson integrations and deployments.

Responsibilities

• Lead the technical definition, development, and execution of all custom LivePerson integrations, mobile apps, and desktop applications and features.
• Develop solution proposals and design documents used in Statements of Work (SOWs) for work items, managing execution within agreed parameters.
• Document work that can be productized and added to LivePerson’s offerings.
• Lead the technical requirements for clients and own the generation, development, and throughput of ideas through the product and R&D/QA lifecycle.
• Develop and maintain relationships within Tier 1 clients.
• Work with the wider Customer Success team to generate and execute strategic account plans.
• Assist the Sales team by producing mock ups and product enhancements of custom requirements to showcase the LivePerson solution.
• Assist LivePerson partners by technically enabling them to develop and deploy LivePerson solutions.
• Capture and share customer feedback on product enhancements and service offerings.
• Champion client causes by leading client-facing and internal discussions around innovative product ideas or use cases.
• Undertake day-to-day activities within the spirit of LivePerson’s core values.

Requirements

• 5+ years’ experience in overall IT system architecture, design, development, and deployment.
• Proven hands-on experience leading, architecting, designing, and implementing large-scale, high-transaction volume, and high-availability integration projects.
• Demonstrated knowledge of integration technologies and methodologies.

Company Information

LivePerson is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. LivePerson fosters an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation.