Solution Architect
ConnectWiseSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
Candidates should possess at least 5 years of experience in overall IT system architecture, design, development, and deployment, along with proven hands-on experience leading, architecting, designing, and implementing large-scale, high-transaction volume, and high-availability integration projects. They should also demonstrate knowledge of various IT systems and their integration.
Responsibilities
The Solutions Architect will lead the technical definition, development, and execution of all custom LivePerson integrations, mobile apps, and desktop applications and features, develop solution proposals and design documents for SOWs, document work for productization, lead technical requirements for clients, maintain relationships with Tier 1 clients, work with the Customer Success team to generate strategic account plans, assist the Sales team by producing mock ups and product enhancements, assist LivePerson partners technically, capture and share customer feedback, and champion client causes by leading discussions about innovative product ideas.
Skills
System Architecture
Solution Design
Integration Development
Mobile Apps
Desktop Applications
Client Relationship Management
Product Development
Customer Success
Technical Enablement
Requirements Gathering
Project Management
LivePerson
Digital customer engagement and communication tools
About LivePerson
LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.
Key Metrics
New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees