Senior Solutions Architect

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $130K - $165K

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for their customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale. At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role: Solutions Architects are primarily responsible for integrating and onboarding new customers, onboarding existing customers to new product offerings, and providing product/domain expertise to the broader Customer Success team to help bring our customer’s most complex use cases to life. You'll be conducting technical discovery, technical stakeholder management, and workshopping to inform technical / architectural recommendations. We’re looking for process-oriented people, who enjoy working in a fast-paced environment, and who love learning. You are critical to the long-term success of our customers as you’ll be advising them on the best ways to integrate Simon to their existing Martech stack and orchestrate their highest value campaigns.

Requirements

• 7+ years of professional work experience; at least 3 of which are in solutions architecture, sales engineering, or SaaS implementation
• Prior Lead or Management experience is a plus
• Strong business acumen
• Ability to strategically partner with clients
• Knowledge with complex data models and mapping business needs to technical needs and vice versa
• SQL expertise or similar relevant programming languages
• Deep understanding of APIs, web

Responsibilities

• Integrating and onboarding new customers
• Onboarding existing customers to new product offerings
• Providing product/domain expertise to the broader Customer Success team
• Conducting technical discovery
• Technical stakeholder management
• Workshopping to inform technical / architectural recommendations
• Working with customer marketing, product, and engineering teams to advise them on how Simon will fit into their marketing and data stack
• Diagnosing challenges at the intersection of data and marketing facing CMOs, CTOs and VP-level leaders at F1000s and high-growth companies
• Working closely with Simon Data’s sales, client solutions, engineering and product teams to help shape product vision and deployment strategy
• Conveying the voice of customers to a product and engineering team