Solutions Architect

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $160K - $190K

Flatfile is revolutionizing enterprise data handling through AI automation. We're building an AI-native data mapping, cleaning, and transformation platform that tackles the most stubborn data problems for the world's largest organizations.

About the Role: Latency is the enemy of productivity and progress. That’s why we’re building an AI-powered data exchange platform that allows the most important enterprise data to flow from source to destination 100x faster than before. We’re seeking a talented, customer-obsessed Solutions Architect to join our team at this pivotal moment—someone who understands that our customers are key to our success, and delivering solutions is key to theirs.

This exciting role sits at the forefront of what we do at Flatfile. As a Senior Solutions Architect, you'll work closely with prospects, driving the technical evaluation of our platform. By collaborating with our Sales, Product, and Engineering teams, you'll design, configure, and deploy solutions that fully leverage Flatfile’s data onboarding capabilities. While technical solutioning is at the core of this role, you’ll also engage directly with prospects to spec, refine, and demo the platform, ensuring their unique needs are not only met but exceeded.

This role may be listed at other companies as: Senior Sales Engineer, Senior Solutions Engineer.

Why we're hiring for this role: We're seeing unprecedented demand for AI-powered data automation. Our customers are asking for increasingly sophisticated solutions that can understand, clean, and transform their data with minimal human intervention. We’re excited to bring in a Senior Solutions Architect who can help us meet these demands by collaborating with our enterprise prospects as they evaluate and explore Flatfile. This role is pivotal in ensuring our customers’ confidence in the platform, directly impacting their success and satisfaction with our solutions.

Reporting Structure: This role reports to Eric Crane, COO & Co-Founder.

Responsibilities

Pre-Sales:

• Drive technical discovery and design conversations with prospects who are evaluating Flatfile’s capabilities.
• Create technically sound proofs-of-concept (POCs) aligned with potential customers' needs.
• Deliver value-oriented demos and collateral that ensure prospects’ acceptance of the product.
• Deeply understand prospect requirements and become intimately familiar with their data migration workflows.
• Effectively explain how Flatfile's solutions can address unique customer challenges, setting the stage for successful customer relationships.

Post-Sales:

• Provide documentation and guidance for customers and internal teammates on the customer’s desired end-state implementation.
• Continuity of care is a necessity; you’ll be expected to provide context post-sale as necessary, and if any additional use cases arise, you’re responsible for the customer’s evaluation.

Overall:

• Solution Design: Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and configuration tools that address complex data migration challenges.
• Technical Troubleshooting: Identify and resolve technical issues during the discovery phase, ensuring that data is accurately mapped, validated, and transformed.
• Custom Data Workflows: Design and build customized implementations that showcase Flatfile’s orchestration capabilities.
• Internal Collaboration: Work closely with Product and Engineering teams, providing feedback on customer use cases and identifying opportunities for platform improvements.
• Customer Interaction: Collaborate directly with prospects to understand their technical requirements, ensuring a smooth implementation experience.

Requirements

• Tech Stack: Leverage TypeScript/JavaScript for solution development, Flatfile’s APIs and SDKs for integration, and cloud services such as AWS, Azure, or Google Cloud for deployment.
• Provide direct feedback and contribute to the evolution of Flatfile's platform.

Company Information

Flatfile is revolutionizing enterprise data handling through AI automation. We're building an AI-native data mapping, cleaning, and transformation platform that tackles the most stubborn data problems for the world's largest organizations.