Applications Solutions Architect

Position Overview

• Location Type: Not Specified
• Job Type: Full time
• Salary: Not Specified

RingCentral is seeking an Applications Solutions Architect to serve as a trusted advisor to enterprise and strategic customers. This role focuses on designing and supporting application integrations and custom solutions, collaborating with various internal teams to ensure RingCentral's platform aligns with customer business goals. The company is a $2 Billion annual revenue organization with significant investment in AI-enabled technology, including its proprietary RingSense AI solution.

Requirements

• 5-7 years of experience in a pre-sales engineering or technical consulting role, preferably within a SaaS or UCaaS company.
• Strong understanding of REST APIs, webhooks, and application integration best practices.
• Experience with at least one major programming/scripting language (e.g., JavaScript, Python, Node.js).
• Exceptional communication and presentation skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Desired Qualifications

• Prior experience with RingCentral products or competitors in the UCaaS/CCaaS space.
• Knowledge of telephony concepts, SIP, and VoIP protocols.

Responsibilities

• Partner with Account Executives on pre-sales technical engagements with prospective customers.
• Lead discovery sessions to understand customer workflows, technical environments, and integration needs.
• Design custom solutions utilizing RingCentral APIs, SDKs, and third-party integrations.
• Deliver compelling product demos, proof-of-concepts (POCs), and architectural designs tailored to customer use cases.
• Provide technical guidance for RFP/RFI responses and solution workshops.
• Act as a liaison between customers and internal teams, providing feedback for product improvements.
• Support post-sale transitions and ensure smooth handoffs to implementation and support teams.

Company Information

RingCentral's Product and Technology team is instrumental to the company's success, driving innovation in cloud communications. The company emphasizes its strong work culture, recognized by accolades such as "Best Place to Work" by Glassdoor and "Top Work Culture" by Comparably.

What We Offer

• Comprehensive medical, dental, vision, disability, and life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits.
• 401K match and Employee Stock Purchase Plan (ESPP).
• Paid time off and paid sick leave.
• Paid parental and pregnancy leave.
• Family-forming benefits (IVF, Preservation, Adoption, etc.).
• Emergency backup care (Child/Adult/Pets).
• Employee Assistance Program (EAP) with 24/7 counseling sessions.
• Free legal services for advice, document creation, and estate planning.
• Employee bonus referral program.
• Student loan refinancing assistance.
• Employee perks and discounts program.