Solutions Architect
Hyperscience- Full Time
- Junior (1 to 2 years)
Candidates should possess 5+ years of client-facing development experience with a strong emphasis on solution architecture and design, proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby, and experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.
The Solutions Architect will collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges, translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives, develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders, lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards, educate and mentor remote teams, ensuring adherence to solution designs and best practices, and communicate complex technical concepts effectively to both technical and non-technical stakeholders.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.