Glia

Solutions Architect

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience Technology, Cloud Services, SaaSIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified

About Glia: Glia’s award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role: At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.

Responsibilities

  • Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
  • Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
  • Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.
  • Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
  • Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
  • Communicate complex technical concepts effectively to both technical and non-technical stakeholders.

Requirements

  • 5+ years of client-facing development experience, with a strong emphasis on solution architecture and design.
  • Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
  • Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.
  • Demonstrated ability to work collaboratively with engineering teams during agile development cycles.
  • Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.

Bonus Points

  • Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology.
  • Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.
  • Relevant certifications in cloud platforms or solution architecture.

Company Information

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

Skills

Client-facing development
Solution architecture
HTML
CSS
Javascript
Node.js
Python
Ruby
AWS
Azure
GCP
SaaS
Agile development
Technical documentation
Communication

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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