Glia

Solutions Architect

United States

Glia Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience Technology, Cloud Services, SaaSIndustries

Requirements

Candidates should possess 5+ years of client-facing development experience with a strong emphasis on solution architecture and design, proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby, and experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.

Responsibilities

The Solutions Architect will collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges, translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives, develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders, lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards, educate and mentor remote teams, ensuring adherence to solution designs and best practices, and communicate complex technical concepts effectively to both technical and non-technical stakeholders.

Skills

Client-facing development
Solution architecture
HTML
CSS
Javascript
Node.js
Python
Ruby
AWS
Azure
GCP
SaaS
Agile development
Technical documentation
Communication

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

Key Metrics

New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Stock Options
Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.

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