Solution Account Manager at Adobe

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital ExperiencesIndustries

Requirements

8+ years of experience in Account Management, Customer Success, or Renewal Sales within SaaS or digital solutions
Demonstrated success in meeting or exceeding revenue targets tied to renewals and upsells
Strong understanding of customer lifecycle management and key SaaS performance metrics (e.g., CSAT, adoption rate, NPS)
Proven ability to engage and influence senior stakeholders across business and technical functions
Experience working with CRM and analytics platforms to track customer health and forecast revenue
Excellent communication, presentation, and relationship-building skills
Highly organized, self-motivated, and confident managing multiple complex accounts
Bachelor’s degree required; MBA preferred

Responsibilities

Lead the full customer lifecycle for assigned accounts, including renewals, upsells, and overall satisfaction
Build and execute strategic account plans with clear renewal timelines, adoption milestones, and expansion goals
Use product engagement insights to identify usage-based, add-on, and volume-driven upsell opportunities
Generate cross-sell leads and collaborate with Account Executives to drive successful closures
Champion high product utilization by enabling customer teams, introducing new capabilities, and sharing best practices
Identify potential churn risks early and activate proactive retention strategies and executive alignment
Conduct recurring business reviews to demonstrate realized value, product impact, and future opportunities
Serve as the internal customer advocate by sharing actionable insights with Product, Support, and Marketing teams
Maintain accurate tracking of renewals, expansion potential, and account health within CRM systems
Deliver a consistent, high-quality customer experience that strengthens long-term relationships

Skills

Account Management

Customer Success

Revenue Retention

Upsell

Cross-sell

Renewals

Strategic Account Planning

Product Adoption

Churn Prevention

Executive Alignment

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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