Lead Software Engineer- IVR & Omnichannel APIs
HumanaSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
- Up to 2 years of experience as a software developer
- Proven track record of developing high-quality software
- Knowledge of Object-Oriented software development techniques
- Ability to communicate with developers, executive managers, and external customers
- Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
- Strong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownership
- Strong verbal and written communication skills
- Proficiency in conversational North American Spanish (preferred)
- Experience in MVC frameworks (preferred)
- Experience with Jenkins or other build server (preferred)
- Experience with Agile development practices (preferred)
- Interest in data collection and analytics (preferred)
- Knowledge of multiple SDLC practices (preferred)
- Proficiency in 1+ programming language, such as Java, C#, or C++ (preferred)
- Working with UNIX/Linux/OSX (preferred)
- Familiarity with JavaScript, Ruby on Rails, VUI Design (preferred)
- Deep understanding of the principles of IVR Voice Interface design (preferred)
Responsibilities
- Energize teammates to continuously improve
- Possess strong technical capabilities
- Enjoy working independently in a fast-paced technical environment
- Analyze existing architecture to make consistent improvements
- Possess excellent analytical and problem-solving skills
- Demonstrate curiosity with regard to software
- Provide on-call support to external customers
- Work with cross-functional teams to troubleshoot issues
- Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
- Apply advanced knowledge of Object-Oriented principles and best practices of software development to enhance products and customer experience
- Perform design and code reviews
- Learn and implement a wide range of technologies that integrate solutions with customers
- Transition solutions to internal and external platform teams
- Prioritize and juggle between multiple projects based on customer needs
- Communicate with external customers as required
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience level is required for this Software Engineer role?
Up to 2 years of experience as a software developer is required, along with a Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
What programming languages and technologies are needed for this position?
The role requires developing IVR applications using Java, .NET, VXML, JavaScript, JRuby, and Groovy, plus knowledge of Object-Oriented principles, VXML, ASR, Call Center Telephony, and IVR platforms like Cisco CVP or Genesys.
Is remote work an option for this job?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What kind of work environment and team culture can I expect?
You'll work independently in a fast-paced technical environment, energizing teammates to continuously improve, collaborating with cross-functional teams, and providing on-call support to customers.
Vail Systems
Telephony software services for customer care
About Vail Systems
Vail Systems provides telephony software services that help large companies improve their customer care. Their services include advanced call routing, caller authentication, conversational interactive voice response (IVR), and customer experience analytics. These services work by allowing businesses to manage calls and customer interactions more effectively, ensuring that customers receive the right support when they need it. Vail Systems stands out from competitors due to its combination of high security, reliable platform, and a wide range of customizable services. The company's goal is to enhance customer care solutions for businesses in various industries, ensuring they can meet the needs of their customers efficiently.
Deerfield, IllinoisHeadquarters
1991Year Founded
VENTURE_UNKNOWNCompany Stage
Enterprise Software, CybersecurityIndustries
51-200Employees
Benefits
Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.
Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.
Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.
Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.
Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!
Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.
Risks
Increased competition from tech giants like Amazon and Google in voice services.
Rapid AI advancements may outpace Vail Systems' current offerings.
Video conferencing demand may overshadow Vail's audio conferencing services.
Differentiation
Vail Systems offers a unique combination of enterprise-grade security and platform reliability.
The company provides a wide range of services, including advanced network routing and call control.
Vail Systems' FreeClimb API allows customers to build on voice and messaging solutions.
Upsides
Rising demand for cloud-based communication solutions aligns with Vail Systems' offerings.
Conversational AI and NLP technologies enhance Vail's IVR/IVA solutions.
Remote work trends boost demand for Vail's audio conferencing services.
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