[Remote] Senior Product Manager-Genesys at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's Degree OR equivalent experience
5+ years of telecommunications technical experience
Broad IT experience, preferably in a large corporate environment
Strong communication skills (written and verbal)
Demonstrated acumen to build/maintain relationships
Strong collaboration skills
Passion for contributing to an organization focused on continuously improving consumer experiences
Genesys experience (Preferred)
Experience with OAuth and Integrations (Preferred)
SAFe Agile (Preferred)
ITIL (Preferred)
Jira Align (Preferred)
Experience with Epic as a feature (Preferred)
Experience writing technical requirements (Preferred)
Ability to provide a high-speed DSL or cable modem for a home office
Minimum internet speed of 25x10 (25mbps download x 10mbps upload)

Responsibilities

Create and maintain a roadmap for assigned products within the Telecom Platform Delivery team
Lead all phases of the product life cycle, from inception to consumable functionality
Develop or enhance products to meet specific customer needs and success outcomes
Monitor efficacy of products post-launch and use business partner feedback to ensure products meet customer needs
Adjust products over time to continue to achieve desired outcomes
Make decisions on moderately complex to complex issues regarding technical approach for project components
Support Genesys integrations, Genesys DevOps and automation

Skills

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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