[Remote] Senior Product Manager-Genesys at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Telecommunications, TechnologyIndustries

Requirements

Bachelor's Degree OR equivalent experience in lieu of degree
5 or more years of telecommunications technical experience
Broad IT experience, preferably in a large corporate environment
Strong communication skills, both written and verbal
Demonstrated acumen to build/maintain relationships
Strong collaboration skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Ability to provide a high speed DSL or cable modem for a home office (minimum 25x10 speed; no satellite or wireless internet)
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Responsibilities

Creates and maintains a roadmap for assigned products within the Telecom Platform Delivery team
Leads all phases of the product life cycle, from inception to a consumable functionality, by developing or enhancing products to meet specific customer needs and success outcomes
Monitors efficacy of products post-launch and uses business partner feedback to ensure products are meeting customer needs
Adjusts products over time to continue to achieve the desired outcomes
Makes decisions on moderately complex to complex issues regarding technical approach for project components
Works without direction and exercises considerable latitude in determining objectives and approaches to assignments
Responsible for supporting Genesys integrations, Genesys DevOps and automation

Skills

Key technologies and capabilities for this role

GenesysProduct ManagementTelecommunicationsDevOpsAutomationOAuthIntegrationsSAFe AgileITILJira AlignEpic

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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