Software Engineer, AI Agents

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, Artificial Intelligence, SaaSIndustries

Requirements

Candidates should possess a Bachelor of Science degree or higher in Computer Science or a related field, along with strong computer science fundamentals. A proven track record of at least one year of experience in JavaScript, Python, or TypeScript is required. Strong team collaboration, a sense of ownership, customer empathy, and excellent communication skills, including comfort speaking with external customers, are essential. Experience with REST APIs and authentication methods like OAuth 2.0 and Basic is also necessary.

Responsibilities

The Software Engineer will work directly with customers to architect, deploy, and enhance AI Agents using Replicant's platform, taking end-to-end ownership of customer implementations. They will collaborate with developers, QA, project teams, and customers to ensure implementations exceed expectations and integrate Replicant's solution with customer systems, including designing APIs. Responsibilities also include guiding customers through technical decisions, providing technical mentorship, working with internal tools for AI Agent creation, participating in on-call rotations, and performing minimal travel for customer requirement analysis.

Skills

Software Engineering

AI Agents

LLMs

Voice AI

Conversational UIs

Agile

Customer Implementation

System Integration

Communication

Replicant

AI-powered customer service solutions provider

About Replicant

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$113MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees