Cresta

Forward Deployed Engineer (AI Agent)

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Contact Center Technology, Software DevelopmentIndustries

Requirements

Candidates should possess a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, and have at least 3 years of experience in software development, AI/ML engineering, or system integration. Proficiency in Python and Golang is required, along with familiarity with AI/ML concepts and strong understanding of AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience with large language models (LLMs) and prompt engineering techniques is strongly preferred.

Responsibilities

As a Forward Deployed Engineer, you will develop, configure, and deploy AI agents using Cresta’s AI platform and tools, integrate AI agents with external systems, optimize agent performance, gather technical requirements from customers and stakeholders, conduct interactive demos and present proof-of-concepts, coordinate project milestones, and serve as a trusted technical advisor for customers, providing guidance on AI agent best practices, architecture design, security considerations, and scalability planning.

Skills

Large Language Models
AI Agent Systems
Software Engineering
Machine Learning
System Integration
Customer Engagement
Deployment & Configuration
Technical Support

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters
2017Year Founded
$268.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.
Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.
Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.
The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.
Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.
Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.
Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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