eBay

SMB Account Manager (d/f/m)

Germany

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Online MarketplaceIndustries

Requirements

Candidates should possess a Bachelor's degree in Business Administration, Marketing, or a related field, and ideally have 3-5 years of experience in account management, sales, or a similar role within the e-commerce or technology sector. Strong communication and interpersonal skills are essential, along with the ability to build and maintain client relationships.

Responsibilities

As an SMB Account Manager, you will be responsible for managing and growing a portfolio of eBay's small and medium-sized business (SMB) sellers. This includes developing and implementing customized business plans, conducting regular business reviews, providing ongoing support and guidance, analyzing customer usage and performance, and proactively identifying opportunities for growth. You will also serve as the primary point of contact for your clients, addressing their questions and concerns, and supporting them with all aspects of their trading activity on eBay.

Skills

Customer Relationship Management
Business Development
Client Support
Performance Analysis
Communication
Interpersonal Skills
Partnership Management

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

Key Metrics

San Jose, CaliforniaHeadquarters
1995Year Founded
$6.5MTotal Funding
IPOCompany Stage
Consumer Software, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
401(k) Company Match
Paid Vacation
Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.
Social media platforms with shopping features could divert traffic from eBay.
Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.
The platform provides robust buyer and seller protections, enhancing trust in transactions.
eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.
The rise of social commerce offers eBay opportunities to integrate social shopping features.
Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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