Site Support Engineer at Thermo Fisher Scientific

Belgrade, Serbia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Associates Degree preferred (combination of experience and education considered)
ITIL certification preferred
1-3 years’ experience in Desktop support
Understanding of client/server networks, protocols, common Internet services
Basic communication skills (written and verbal) and customer management experience
Knowledge of operations/service delivery
Basic customer service skills
Basic understanding of computers and troubleshooting skills
Ability to work in a team
Basic interpersonal and communication skills
Ability to communicate effectively and work with vendors (including escorting them around a facility)
Ability to solve, diagnose, and resolve issues on PCs and 3rd party applications supported by Corporate Infrastructure and Security
Ability to follow KB articles to solve, diagnose, resolve, or hand off issues with network connectivity (VPN or wireless), Active Directory, security incidents, and business applications
Ability to assist in providing hands-on support in computer rooms, IDFs, MDFs, and physical equipment (servers, switches, routers, printers)
PC/Laptop installation, configuration (imaging), and break-fix
iMac request fulfillment
Printer/Scanner installation, configuration, and break-fix
Level 2 support for PC, Printer, Scanner, Phone (remotely unresolvable by Service Desk)
Software installation at PC level
Read, write, and speak local language

Responsibilities

Provide in-house support for End Users
IMAC Support
As directed by manager, senior team member, or lead
Provide resolutions for users for Corporate applications and hardware
Support resolutions for business group applications
Incident and Request Queue management (Ticket creation/Categorization/Prioritization)
Ticket escalation to respective Support Group

Skills

Desktop Support

ITIL

Troubleshooting

Incident Management

Ticket Management

IMAC

PC Diagnosis

Client/Server Networks

Customer Service

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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