Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Grocery, LogisticsIndustries
Requirements
- 6+ years of experience in a fast-paced environment leading a workforce of employees
- Retail, grocery, military, restaurant, or equivalent experience
- Bachelor’s degree (preferred)
- Strong written and verbal communication skills
- Strong conflict resolution skills
- Strong team development and engagement skills
- Ability to lead in an ever-changing environment
- Proven track record as a change agent improving processes and efficiencies
- Ability to work fluid schedules, available during peak hours (5pm - 3am), weekends, and/or holidays as needed
- Ability to stand, bend, reach, and walk during shifts
- Ability to lift up to 49 pounds
Responsibilities
- Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment, and systems
- Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
- Ensure budgeted productivity, labor, and other expenses are achieved to drive financial performance of the site
- Ensure compliance with Gopuff and legal policies, procedures, and regulations by analyzing and interpreting reports
- Implement and monitor Human Resource compliance, asset protection, safety controls, and oversee safety of people and products, operational and quality assurance reviews
- Develop and implement action plans to improve performance, provide direction on executing company programs, and direct management team in ensuring confidentiality
- Teach and train site leadership in controlling expenses and labor to adhere to budget and sales volume
- Create and implement plans to improve the financial performance of the facility
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Site Leader position?
Candidates need 6+ years of experience in a fast-paced environment leading a workforce, with background in retail, grocery, military, restaurant, or equivalent. A Bachelor’s degree is preferred.
What are the key skills needed for this role?
Strong written and verbal communication skills, conflict resolution, team development and engagement, ability to lead in changing environments, and a proven track record as a change agent improving processes.
What is the work schedule like for the Site Leader?
The role requires fluid schedules with availability during peak hours from 5pm to 3am, plus weekends and holidays as needed. Physical demands include standing, bending, reaching, walking, and lifting up to 49 pounds.
What does the team structure look like under the Site Leader?
The Site Leader will lead a local team of Shift Leaders and Field Operations Associates, overseeing all facility operations.
What makes a strong candidate for this Site Leader role?
A self-starting entrepreneurial leader with drive, grit, positivity, enthusiasm, and the ability to execute and lead a team focused on customer experience stands out.
Gopuff
Digital delivery service for convenience items
About Gopuff
GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.
Philadelphia, PennsylvaniaHeadquarters
2013Year Founded
$4,817.2MTotal Funding
CONVERTIBLECompany Stage
Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Comprehensive medical, dental, and vision insurance
Optional FSAs and HSA plans
401(k)
Commuter benefits
Supplemental employee, spouse and child life insurance to all eligible employees
Gopuff employee discount
Career growth opportunities
Internal rewards programs
Annual performance appraisal and bonus
Risks
Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.
'Santa Hours' may lead to higher operational costs without guaranteed returns.
Aldi price match could strain profit margins if not managed carefully.
Differentiation
Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.
Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.
Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.
Upsides
Collaboration with Liquid Death boosts brand visibility among younger demographics.
Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.
'Give With Gopuff' initiative improves brand image through corporate social responsibility.
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