Site Delivery Manager / Site Lead at Zeta

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Bachelor's degree in computer science, Engineering, or a related field (master's preferred)
8–12 years of experience in IT Service Management, SRE, or infrastructure operations
Strong understanding of ITIL framework, site reliability principles, and cloud operations
Experience with monitoring tools (e.g., Datadog, Prometheus, Grafana), incident platforms (e.g., OpsGenie/PagerDuty, Jira Service Management)
Strong operational and delivery management
Excellent communication, stakeholder, and conflict-resolution skills
Data-driven decision-making and analytical thinking
Budgeting, cost analysis, and resource planning
Familiarity with cloud platforms (AWS)

Responsibilities

Own and manage site-level SLAs for incidents, problems, and changes
Ensure adherence to MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) metrics for Alerts & Incidents
Oversee incident lifecycle and ensure timely Root Cause Analysis (RCA)
Track problem ticket aging and drive problem resolution
Manage service delivery reviews, post-incident reviews, and escalations
Lead the Change Advisory Board (CAB) process at the site level
Review and approve changes; ensure minimal service disruption during deployments
Validate and document post-deployment summaries and outcomes
Oversee handover of SaaS product monitoring responsibilities to Zeta command center (ZCC)
Monitor alerts, dashboards, and performance trends to proactively prevent incidents
Maintain high security posture by coordinating with InfoSec and Compliance teams
Act as the primary point of contact for internal and external stakeholders at the site
Own customer-facing RCA communication and service quality improvements
Facilitate cross-functional collaboration across product, SRE, infrastructure, and customer teams
Own and manage the site’s technology budget; ensure cost adherence
Conduct monthly/quarterly cost anomaly analysis and optimizations
Work with platform and finance team for infrastructure/resource planning
Drive process improvements and operational maturity
Foster a culture of accountability, resilience, and continuous improvement

Skills

SLA Management

Incident Management

Problem Management

Change Management

Root Cause Analysis

MTTA

MTTR

KPI Management

Service Delivery

SRE

IT Operations

Zeta

Cloud-native payment card processing platform

About Zeta

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$369.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Risks

Competition from fintech startups may erode Zeta's market share.

Data privacy concerns could arise as Zeta expands globally.

Dependence on key partnerships like Sparrow poses risks if disrupted.

Differentiation

Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.

Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.

Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

Upsides

Zeta's partnership with Sparrow opens new revenue streams in underserved markets.

Zeta's technology receives high ratings, enhancing brand reputation and customer trust.

Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

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