CrowdStrike Services Operations Analyst

Employment Type: Full time Location Type: Remote

Position Overview

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering employees to own their careers. We are seeking talented individuals with passion, innovation, and a commitment to our customers, community, and each other to join our growing team.

As a CrowdStrike Services Operations Analyst, you will provide critical support to the Professional Services team. You will develop proposals, statements of work, and other business development documentation, while also contributing to the maturation of the daily operations of our Professional Services business.

Responsibilities

• Manage requests from Sales and Service delivery teams to develop Statements of Work (SOWs) and win new client business.
• Support Services Delivery teams in project setup and wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities, and engagement analytics.
• Develop proposals and respond to client requests for proposals (RFPs) by researching and writing standard and customized proposals.
• Work cross-functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOWs) and other key sales documents.
• May support process improvement efforts and system automation efforts within CrowdStrike’s Services business.
• May support operational metrics tracking, including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter Score, etc.

Requirements

• 2+ years of experience in an operations or business analysis role.
• Bachelor’s degree, preferably in Finance, Accounting, Business Management, or a related field.
• Must work effectively at a distance.
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Demonstrated project management experience.

Bonus Points

• Exceptional written and verbal communication skills in English.
• Proficient with Microsoft Excel.
• Strong working knowledge of a professional services firm is preferred.
• Adept at communicating timelines and expectations to large teams.
• Experience with any of the following systems/programs is a plus: Jira/Confluence/FinancialForce/Salesforce/RFPIO (or another proposal tool).

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ across the globe.

Company Information

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, national origin, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.