Crowdstrike

Services Operations Analyst (Remote)

Tokyo, Japan

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Information TechnologyIndustries

CrowdStrike Services Operations Analyst

Employment Type: Full time Location Type: Remote

Position Overview

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering employees to own their careers. We are seeking talented individuals with passion, innovation, and a commitment to our customers, community, and each other to join our growing team.

As a CrowdStrike Services Operations Analyst, you will provide critical support to the Professional Services team. You will develop proposals, statements of work, and other business development documentation, while also contributing to the maturation of the daily operations of our Professional Services business.

Responsibilities

  • Manage requests from Sales and Service delivery teams to develop Statements of Work (SOWs) and win new client business.
  • Support Services Delivery teams in project setup and wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities, and engagement analytics.
  • Develop proposals and respond to client requests for proposals (RFPs) by researching and writing standard and customized proposals.
  • Work cross-functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOWs) and other key sales documents.
  • May support process improvement efforts and system automation efforts within CrowdStrike’s Services business.
  • May support operational metrics tracking, including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter Score, etc.

Requirements

  • 2+ years of experience in an operations or business analysis role.
  • Bachelor’s degree, preferably in Finance, Accounting, Business Management, or a related field.
  • Must work effectively at a distance.
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Demonstrated project management experience.

Bonus Points

  • Exceptional written and verbal communication skills in English.
  • Proficient with Microsoft Excel.
  • Strong working knowledge of a professional services firm is preferred.
  • Adept at communicating timelines and expectations to large teams.
  • Experience with any of the following systems/programs is a plus: Jira/Confluence/FinancialForce/Salesforce/RFPIO (or another proposal tool).

Benefits of Working at CrowdStrike

  • Remote-friendly and flexible work culture.
  • Market leader in compensation and equity awards.
  • Comprehensive physical and mental wellness programs.
  • Competitive vacation and holidays for recharge.
  • Paid parental and adoption leaves.
  • Professional development opportunities for all employees.
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities.
  • Vibrant office culture with world-class amenities.
  • Great Place to Work Certified™ across the globe.

Company Information

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, national origin, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

Skills

Proposal Development
Statement of Work (SOW) Development
Business Development Documentation
Sales Support
Service Delivery Support
Resource Planning
Revenue Forecasting
Invoicing
Engagement Analytics
RFP Response
Process Improvement
System Automation
Legal Coordination
Finance Coordination

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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