Service Writer at ASCO Equipment

Terrell, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Heavy Equipment, DealershipIndustries

Requirements

2+ years of experience as a heavy equipment service technician or service writer
Ability to work in a fast paced/high volume dealership
Detail oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other service programs
A personal dedication to work safety and accountability
Experience with heavy equipment preferred (automotive industry experience may translate)

Responsibilities

Positively take ownership of customer experience
Manage work orders: open, close, post time, enter notes and monitor progress
Prepare accurate estimates for costs of repairs and present to customer
Monitor and Manage accounts receivables
Clearly and effectively communicate to customers, technicians and service manager
Provide status updates on: work orders, troubleshooting, technician progress & general questions
Monitor phones for field technician and customer calls
Various other administrative duties

Skills

Key technologies and capabilities for this role

Heavy EquipmentService WritingWork Order ManagementCustomer ServiceCommunication SkillsG-SuiteAccounts ReceivableTime ManagementTeamwork

Questions & Answers

Common questions about this position

What benefits does ASCO Equipment offer?

ASCO provides 100% paid health insurance, 401(k) + profit sharing, paid holidays, ASCO Children’s Education Program for financial assistance with higher education, and paid training and career development opportunities.

Is this position remote or office-based?

This information is not specified in the job description.

What are the key qualifications for the Service Writer role?

Candidates need 2+ years of experience as a heavy equipment service technician or service writer, excellent customer service and communication skills, proficient computer skills with G-Suite and service programs, and detail-oriented time management and teamwork skills.

What are ASCO Equipment's core values?

The core values are Honor God, Develop People, Pursue Excellence, and Grow Profitably.

What experience makes a strong candidate for this Service Writer position?

Experience with heavy equipment is preferred, but automotive industry experience may translate; 2+ years as a service technician or service writer, plus strong customer service, communication, and computer skills in a fast-paced environment, will stand out.

ASCO Equipment

Sells and rents construction, agricultural equipment

About ASCO Equipment

ASCO Equipment operates in the sale, rental, and servicing of construction, agricultural, and material handling equipment, representing top brands and providing extensive support. At ASCO Equipment, employees benefit from a knowledgeable and supportive team environment that focuses on maximizing equipment uptime—a crucial advantage in these industries. The company's commitment to maintaining a large and accessible parts inventory ensures that both the staff and customers have what they need when they need it, creating a dependable and efficient workplace.

1202 Slaton Rd, Lubbock, TX 79404, USAHeadquarters

1960Year Founded

VENTURE_UNKNOWNCompany Stage

Food & Agriculture, Industrial & Manufacturing, Real EstateIndustries

201-500Employees