Service Representative I - Las Vegas at Stanley Black & Decker

Ontario, California, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, ToolsIndustries

Ability to work Monday through Friday full-time with additional hours as needed to meet customer demands
Bilingual proficiency preferred
Experience reading schematics and determining parts needed for specific tool repairs
Experience in a customer-facing role within a Retail/Service environment
A high degree of integrity and accountability
Dependability, reliability, and the ability to work with minimal supervision
Superior customer service and salesmanship skills
Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, Outlook

Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services
Conduct customer sales and service both at the counter and via phone
Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution