[Remote] Field Service Engineer - Las Vegas and Southern, Utah at GE Healthcare

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education, or Associates Degree with 2 years experience servicing electronic equipment
3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program
High School Diploma/GED and 12 or more years experience servicing electronic equipment
Experience interfacing with both internal team members and external customers as part of a solution based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns

Responsibilities

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
Completing Preventative Maintenance and Field Modification Instruction
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Maintaining tools and test equipment properly and ensuring they are calibrated
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Managing vendors’ service delivery processes in compliance with GE Healthcare policies
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
May include training of clinical staff on designated equipment

Skills

Key technologies and capabilities for this role

troubleshootinginstallationpreventative maintenanceservice repairelectronic equipmentroot cause analysiscustomer serviceregulatory compliancevendor managementsales supportequipment training

Questions & Answers

Common questions about this position

What qualifications are required for the Field Service Engineer position?

Candidates need a Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology, equivalent military education, or an Associates Degree with 2 years experience servicing electronic equipment; alternatively, 3 years of relevant experience via the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED with 12+ years experience servicing electronic equipment.

Is this Field Service Engineer role remote or office-based?

This is a field service role covering Las Vegas and Southern Utah, involving on-site troubleshooting, installation, maintenance, and customer interactions, so it is not remote.

What experience is needed for this job?

Required experience includes interfacing with internal team members and external customers, diagnosing and repairing mechanical, electromechanical, and/or electronic equipment, and troubleshooting customer concerns.

What is the team structure like for this position?

The role involves working as a member of the local team to provide efficient service delivery to all accounts within the assigned area of Las Vegas and Southern Utah.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates have excellent analytical and communication skills, Six Sigma training, ability to build relationships and networks, manage conflict, apply technical expertise, and focus on customer satisfaction.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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