Business Systems Analyst – GTM and Salesforce
AssetWatchSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical DevicesIndustries
Requirements
- Bachelor’s degree in Business, IT, or a related field
- 3 - 5+ years of experience in service operations, business analysis, or a related role, preferably in a regulated industry such as medical devices or healthcare
- Hands-on experience with Salesforce Service Cloud (preferred)
- Familiarity with QAD ERP (preferred)
- Strong analytical, communication, and project management skills
- Experience in process improvement methodologies
- Proactive problem-solving abilities
- Technical expertise, attention to detail, and ability to work cross-functionally
Responsibilities
- Generate batch work orders using SFDC Dataloader as needed
- Support field inventory management and administer inventory locations
- Develop and maintain Salesforce training materials and work instructions for service and support staff
- Work with training team to implement SFDC training program
- Act as a liaison between SFDC, QAD development teams, and service/support teams to represent business needs
- Collaborate with supply chain and service logistics to manage QAD-SFDC interactions
- Maintain company assets required for job functions
- Ensure data accuracy and integrity between Salesforce and QAD in coordination with IT and business users
- Create and maintain reports and dashboards to track service performance, KPIs, and compliance
- Support data migration, cleansing, and integration initiatives
- Gather and document business requirements from service teams and identify process improvement opportunities
- Develop process maps, workflows, and functional specifications to enhance efficiency
- Customize, configure, and maintain Salesforce to support service operations
- Manage user roles, permissions, security settings, and compliance reporting
- Support audits and regulatory compliance efforts
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the key responsibilities of the Service Operations Specialist?
Key responsibilities include generating batch work orders using SFDC Dataloader, supporting field inventory management, developing Salesforce training materials, working with the training team on SFDC programs, and acting as a liaison between SFDC, QAD, and service teams.
What skills and experience are required for this role?
The role requires strong analytical, communication, and project management skills, hands-on experience with Salesforce Service Cloud, familiarity with QAD ERP, and a background in service operations, business analysis, or process improvement, especially in regulated industries like medical devices.
Is this position remote or office-based?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What makes a strong candidate for this Service Operations Specialist position?
A strong candidate is a proactive problem solver with technical expertise in Salesforce Service Cloud and QAD, strong analytical and communication skills, experience in process improvement in regulated industries like medical devices, and the ability to collaborate cross-functionally.
Outset Medical
Dialysis treatment solutions and training programs
About Outset Medical
Outset Medical focuses on improving dialysis treatment in the healthcare sector. Their main product, Tablo, is a system that simplifies the dialysis process by integrating with electronic medical record (EMR) platforms, allowing for better management of patient data with real-time updates and alerts. This helps streamline workflows from charting to billing. In addition to Tablo, Outset Medical provides educational programs and hands-on training for dialysis professionals, including a Vascular Access Program that enhances staff skills in cannulation and vascular access management. They also offer a Bridge Program to assist facilities transitioning to in-house dialysis services by providing experienced dialysis nurses for training and support. Outset Medical aims to enhance the quality of care for dialysis patients across various settings, including hospitals, outpatient clinics, and home care.
San Jose, CaliforniaHeadquarters
2010Year Founded
$542.8MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
501-1,000Employees
Benefits
Medical, dental, & vision
Life Insurance/AD&D
FSA & HSA
401k
Parental leave
Pet insurance
Tuition reimbursement
PTO
Company events
Risks
Multiple class action lawsuits could lead to financial and reputational damage for Outset.
The shipment pause of TabloCart with Prefiltration may have disrupted supply chains.
Reliance on partnerships, like with U.S. Renal Care, poses risks if expectations aren't met.
Differentiation
Outset Medical's Tablo system integrates with EMR platforms for streamlined dialysis workflows.
The company offers a Vascular Access Program to enhance staff expertise in cannulation.
Outset Medical provides a Bridge Program for facilities transitioning to in-house dialysis services.
Upsides
Increased adoption of home dialysis solutions aligns with Outset's partnership with U.S. Renal Care.
The demand for portable dialysis machines supports the market potential for Outset's Tablo system.
Outset's FIPS 140-3 validation enhances cybersecurity, aligning with new medical device standards.
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