[Remote] Business Analyst, Field Service Platform at Thermo Fisher Scientific

North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific Instruments, HealthcareIndustries

Requirements

Thrives in a dynamic environment
Takes initiative to optimize legacy systems
Enjoys making a measurable impact on business operations and service excellence
Ability to serve as business administrator and point of contact for ERP and field service systems
Skills in leading day-to-day system operations, including user access, data integrity, and issue resolution
Ability to communicate business requirements, test, and validate system changes
Experience streamlining workflows, enhancing user experience through process adjustments, automation, and improved reporting within existing system capabilities
Proficiency in maintaining system documentation, training resources, and user communications
Expertise in maintaining and governing key service master data (e.g., employee, ASP, territories, hierarchies, inventory locations)
Ability to ensure data accuracy, consistency, and usability
Skills in defining and enforcing business rules for data entry, maintenance, and structure
Experience managing user access, roles, and permissions for security and compliance
Capability to monitor and audit data quality, identifying and correcting issues
Ability to collaborate with Service, Marketing, Sales, Quality, and Manufacturing teams
Experience evaluating and refining service-related business processes
Skills in designing practical, efficient workflows aligning with system capabilities and business objectives
Proficiency in translating business requirements into system changes or enhancements, including testing and validation
Experience leading process documentation, communication, and user enablement

Responsibilities

Serve as the business administrator and point of contact for ERP and field service systems used by the IES Laboratory Equipment service organization in North America
Lead day-to-day system operations, including user access, data integrity, and issue resolution, ensuring minimal disruption to business activities
Communicate business requirements, test and validate system changes, and ensure solutions meet operational needs
Find opportunities to streamline workflows and enhance user experience through process adjustments, automation, and improved reporting—within the existing system capabilities
Maintain system documentation, training resources, and user communications to support consistent and effective use
Maintain and govern key service master data, including employee, Authorized Service Provider (ASP), and field organization records such as territories, hierarchies, and inventory locations
Ensure data accuracy, consistency, and usability to support efficient service operations and reliable reporting
Define and enforce business rules for data entry, maintenance, and structure, partnering with users and IT to uphold data standards
Manage user access, roles, and permissions within service systems to ensure appropriate security and compliance with corporate governance policies
Monitor and audit data quality, proactively identifying and correcting issues that impact operational or reporting integrity
Collaborate with Service, Marketing, Sales, Quality, and Manufacturing teams to evaluate and refine service-related business processes
Design practical, efficient workflows that align with system capabilities and business objectives, balancing process needs with system constraints
Translate business requirements into system changes or enhancements, supporting testing and validation before deployment
Lead process documentation, communication, and user enablement activities to ensure consistent adoption of new or improved processes
Find opportunities to automate routine tasks or reporting within existing systems
Prepare the organization for future ERP and service system upgrade by providing insight into business requirements, data structures, and process improvements

Skills

Key technologies and capabilities for this role

ERPField Service SystemsData GovernanceProcess OptimizationWorkflow DesignReportingDashboardsSystems AdministrationUser TrainingDocumentationBusiness Requirements

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote within the US, with Eastern time preferred.

What are the key responsibilities of this role?

The role involves serving as the business administrator for ERP and field service systems, leading day-to-day operations including user access and data integrity, communicating business requirements, streamlining workflows, and maintaining service master data for accuracy and usability.

What skills or experience does the ideal candidate have?

The ideal candidate thrives in a dynamic environment, takes initiative to optimize legacy systems, and enjoys making a measurable impact on business operations and service excellence, with skills in systems management, data governance, process optimization, and preparing for ERP upgrades.

What is the company culture like at Thermo Fisher Scientific?

The company emphasizes meaningful work that positively impacts the world on a global scale, enabling customers to make the world healthier, cleaner, and safer, while providing resources for individual career goals and tackling tough challenges like environmental protection and cancer cures.

What makes a strong candidate for this Business Analyst role?

A strong candidate is a trusted partner to IT and business teams with hands-on experience in system administration, data governance, process optimization, workflow design within existing capabilities, report development, user training, and insight into business requirements for future ERP upgrades.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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