Service Operations Specialist at Lumos

Port Charlotte, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Reside within 30 minutes of Port Charlotte, FL
Strong verbal and written communication skills
Experience interacting directly with customers to troubleshoot
Safe driving record
Experience using MS Office Suite
Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607)
Experience maintaining power equipment

Responsibilities

Installing, testing, and maintaining services and equipment in homes and businesses
Setting up fiber facilities, including Multi-Ports
Removing company-owned ONTs as needed
Handling provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more
Installing cross-connects at cross-connect and LCC cabinets for fiber circuits
Working onsite with customers and in collaboration with the Service Operations Center (SOC)
Performing preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites
Conducting advanced OTDR traces & fiber characterization
Installing and troubleshooting basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.)
Managing data entry tasks, including updating trouble tickets, orders, timesheets, etc
Serving as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment
Supporting RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades
Assisting Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment

Skills

GPON

PON

ONT

Routers

Switches

DSL

Fiber Optics

Troubleshooting

Provisioning

Testing

Maintenance

Cross-Connects

Lumos

SaaS management and identity governance platform

About Lumos

Lumos provides a platform for managing software applications, user access, and vendor relationships, specifically designed for IT and security teams. The platform automates routine tasks such as access provisioning and user access reviews, which helps reduce the workload on these teams and allows them to focus on more strategic projects. Unlike many competitors, Lumos emphasizes integration and automation, which leads to significant cost savings and improved efficiency for its clients. The goal of Lumos is to streamline IT operations, enhance security measures, and ensure compliance with various regulatory standards, ultimately helping organizations save time and reduce operational costs.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$63.2MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees