Field Service Maintenance Technician
SymboticSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Industrial & ManufacturingIndustries
Requirements
Candidates should possess prior dealership service department experience strongly preferred, with at least 3 years of supervisory experience and proven customer service and service department success. The ideal candidate will be a self-starter and work with a sense of urgency, demonstrating excellent computer and written/verbal communication skills, and a strong commitment to safety and training.
Responsibilities
The Service Manager will oversee repair work and operations of the entire service department, including employee management such as coaching, scheduling, and dispatching. They will also manage and track technician training requirements, ensure sufficient resources are available, coordinate repair work, build/maintain relationships with customers by communicating updates and answering questions, diagnose repair work and handle customer complaints, and assist with warranty and service quotes along with various administrative duties. Additionally, the Service Manager will work closely with other department heads and support customers while hitting company goals.
Skills
Employee Management
Customer Service
Communication Skills
Training Management
Resource Management
Issue Resolution
Self-starter
Team Motivation
Computer Skills
ASCO Equipment
Sells and rents construction, agricultural equipment
About ASCO Equipment
ASCO Equipment operates in the sale, rental, and servicing of construction, agricultural, and material handling equipment, representing top brands and providing extensive support. At ASCO Equipment, employees benefit from a knowledgeable and supportive team environment that focuses on maximizing equipment uptime—a crucial advantage in these industries. The company's commitment to maintaining a large and accessible parts inventory ensures that both the staff and customers have what they need when they need it, creating a dependable and efficient workplace.
1202 Slaton Rd, Lubbock, TX 79404, USAHeadquarters
1960Year Founded
VENTURE_UNKNOWNCompany Stage
Food & Agriculture, Industrial & Manufacturing, Real EstateIndustries
201-500Employees