CRM Program Manager- Automotive Experience Required
ExpediaSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Automotive Software, BiotechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree in Business Administration, Information Systems, or a related field, and have a minimum of 7 years of experience in project management, preferably within the automotive or SaaS industries. Strong leadership and communication skills are essential, along with a proven ability to manage complex projects and stakeholder relationships.
Responsibilities
The Sr. Project Manager will lead a matrixed team of implementation resources to execute client software implementations, maintaining accountability for all aspects of the process from pre-sales to Go-live. They will act as the primary point of contact for clients and internal departments, developing and tracking implementation project plans, providing status updates, and ensuring customer satisfaction through communication and issue resolution. Additionally, the Sr. Project Manager will utilize management and negotiation skills to drive successful implementation outcomes and monitor key implementation progress metrics.
Skills
Project Management
Implementation
Client Communication
Team Leadership
Risk Management
Status Reporting
Negotiation
Problem Resolution
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Key Metrics
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees